Flow · Furniture & Home Goods

Your sofa arrives {{date}}

A complete Furniture & Home Goods conversation, delivery windows, design, orders.

A complete two-way WhatsApp conversation

This flow shows the full thread a furniture & home goods customer would see: a verified business sender, a rich card, suggested replies they can tap, and the booking or confirmation that follows. Every message is fully customizable.

How WhatsApp works for Furniture & Home Goods

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9:41

Hearthstone Home

online

Today

Hi {{first_name}} 👋 it's Hearthstone Home. Here's a quick update for you.9:41

Delivery

Your sofa arrives {{date}}

Hi {{first_name}}, your Maple sectional is scheduled for {{window}}. Tap to confirm or add white-glove setup.

9:41

ConfirmReschedule

Confirm9:41

Delivery confirmed ✅ Want it set up and the packaging gone?9:41

Add-on

White-glove setup

We assemble, place, and haul away all packaging. $79

9:41

Add white-glove9:41

Perfect ✅ Your Maple sectional arrives {{date}}, fully set up, {{first_name}}.9:41

Message