Flow · Retail & E-commerce

Order confirmation

Retail & E-commerce: a quick order confirmation flow.

A complete two-way WhatsApp conversation

This flow shows the full thread a retail & e-commerce customer would see: a verified business sender, a rich card, suggested replies they can tap, and the booking or confirmation that follows. Every message is fully customizable.

How WhatsApp works for Retail & E-commerce

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9:41

Nova Goods

online

Today

Hi {{first_name}} 👋 a quick one about your order confirmation.9:41

48h only

Order confirmation

Tap below and Nova Goods will take care of your order confirmation in seconds.

9:41

Notify meShow sizes

Show sizes9:41

Here are your saved pieces, 30% off and in your size:9:41

30% off

Linen Overshirt · M

$98 down to $69. 4 left in Medium.

9:41

30% off

Wide-Leg Trouser · 32

$120 down to $84. In your size.

9:41

30% off

Suede Loafer · 10

$160 down to $112. Last pair.

9:41

Add the overshirt9:41

Added ✅ Your 30% comes off at checkout, {{first_name}}.9:41

Message