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WA-Campaigns
Template examples

WhatsApp message templates by industry

160 example templates from 80 industry packs in the WhatsApp Campaigns library. Each one shows the message text, the placeholders you fill in for each customer, and its buttons.

How to read these examples

  • Text in [brackets] is a variable, filled in for each customer when the message is sent. In the template it is a named field, such as {{first_name}}.
  • The bold line is the message title and the text under it is the body. Button labels are listed below each message.
  • The format is a text message, a rich card (media with text and buttons), or a carousel.
  • This page is about the message text. For how WhatsApp fits each industry, see use cases; to see a template inside a two-way conversation, see flows.

Utility or Marketing? Check before you submit

Meta enforces a template's category; it isn't a label you pick.

  • Utility: a message the customer needs to complete or service something they already started, such as an order, a booking, an account action or an appointment. It names that thing and arrives because of it.
  • Marketing: everything else, including a message sent right after a real interaction when the ask serves the business more than the customer. Discount codes, review requests, referral asks, win-back offers and “how did we do” surveys are Marketing, even when they name the order.

“Your AC tune-up is done, here's your invoice” is Utility. “Your AC tune-up is done, how did we do?” is Marketing. Meta's review can re-file a template you submitted as Utility and approve it as Marketing, and Marketing templates are currently blocked from delivering to US numbers, so check which category was approved, not just that it was.

Utility vs Marketing on WhatsApp: the full guide

Core industries

Events & Conferences

Ticketing, check-in, VIP & sponsor moments. 2 of 6 templates in this pack.

Ticket confirmation & wallet pass

Rich card · 4 buttons

Confirm ticket purchase and deliver a wallet-ready pass with event details so the attendee has everything needed to attend.

🎟️ Your ticket is confirmed — [Event name]

Hi [First name], you're in! 📅 [Event date] 🕐 Doors open: [Doors open time] 📍 [Venue name], [Venue city] 🎫 Order #[Order ID] · [Ticket quantity] ticket(s) Your QR code is attached and ready to scan at the gate. Tap below to save your pass to Apple Wallet or Google Wallet for instant access on the day. See you there!

  • Save to Wallet
  • Add to Calendar
  • View event info
  • Contact support

Post-event survey

Text message · 4 buttons

Collect attendee feedback after the event to measure satisfaction and gather insights for future editions.

💬 How was [Event name]? We'd love your feedback

Hi [First name], thank you for joining us at [Event name]! We hope you had a great time. Your feedback helps us make every event better — and it only takes 2 minutes. ⭐ How would you rate your overall experience? Tap a quick reply below, or take our full survey to share more detail. As a thank-you, all survey respondents go into a draw to win [Prize description]. Winner announced [Prize draw date]. Thank you for being part of [Event name]!

  • ⭐⭐⭐⭐⭐ Loved it
  • ⭐⭐⭐ It was good
  • ⭐⭐ Needs work
  • Full survey

WhatsApp for Events & Conferences →Events & Conferences conversation flow →

Hospitality & Hotels

Bookings, mobile key, upsells, concierge. 2 of 6 templates in this pack.

Booking confirmation

Rich card · 4 buttons

Deliver an instant, visually rich confirmation of a hotel reservation with key stay details and one-tap access to add-ons.

Your stay at [Hotel name] is confirmed

Hi [First name], your booking is all set! 📅 Check-in: [Check in date] from [Check in time] 📅 Check-out: [Check out date] 🛏 Room: [Room type] 📋 Booking ref: [Booking ref] Your room is being prepared. We'll message you when it's ready for early access. Need anything before you arrive? Tap below to add breakfast, request an early check-in, or get directions.

  • Add breakfast
  • View booking details
  • Save to calendar
  • Get directions

Checkout & review request

Text message · 3 buttons

Streamline the checkout process and automatically invite satisfied guests to leave a review immediately after their stay ends.

Thanks for staying with us, [First name]

We hope you had a wonderful stay at [Hotel name]! Your checkout is confirmed. 📋 Checkout summary: [Checkout summary URL] 🧾 Receipt sent to: [Email address] Did everything meet your expectations? We'd love to hear about your experience — honest feedback helps us serve every guest better. ⭐ Leave a quick review (takes 2 minutes): [Review URL] We hope to welcome you back soon. Safe travels, [First name]!

  • Leave a review
  • View receipt
  • Share feedback

WhatsApp for Hospitality & Hotels →Hospitality & Hotels conversation flow →

Marketing Agencies

Branded client campaigns, same-day launches. 2 of 6 templates in this pack.

Campaign launch announcement

Rich card · 4 buttons

Announce a new client campaign going live, delivering the key message, creative preview, and one-tap CTA to drive immediate engagement.

🚀 [Client name]'s campaign is live — [Campaign name]

Your [Campaign name] campaign just went live across [Channel list], [First name]. Here's what's running right now: • [Ad format 1] targeting [Audience segment 1] • [Ad format 2] reaching [Audience segment 2] • Budget pacing: [Daily budget]/day First results typically arrive within [Reporting window] hours. We'll send you a live dashboard link the moment meaningful data starts flowing. Anything you want us to tweak before spend scales? Tap below.

  • View live dashboard
  • Looks great!
  • Pause the campaign
  • Call our team

Re-engagement nudge

Text message · 4 buttons

Win back inactive subscribers or lapsed contacts with a low-friction, personalized message that acknowledges the silence and offers immediate value.

We miss you, [First name] — still interested in [Topic]?

Hey [First name] — it's been a while since we last connected. We noticed you haven't [Inactivity trigger] in [Inactive days] days, and we wanted to check in rather than keep sending things that might not be landing. Here's what's new since you've been away: • [Update 1] • [Update 2] • [Update 3] If [Topic] is still on your radar, we'd love to reconnect. And if your priorities have shifted, no hard feelings — just let us know and we'll stop reaching out. Either way, there's a [Re engagement offer] waiting for you if you want to pick up where we left off.

  • Yes, I'm still in
  • Remove me
  • See what's new
  • Talk to someone

WhatsApp for Marketing Agencies →Marketing Agencies conversation flow →

Nonprofits & Charities

Donor stories, one-tap giving, volunteers. 2 of 6 templates in this pack.

Donor impact story

Rich card · 4 buttons

Show donors a vivid, photo-led story of the real-world outcome their past gift created, reinforcing the emotional bond and priming re-engagement.

💚 Look what you made possible, [First name]

Because of your generosity, [Impact stat] — [Impact story detail]. This week alone, our team reached [Reach number] people in [Location] thanks to supporters like you. Your gift keeps working long after you hit "donate." Want to see the full story — and double your impact before our match deadline on [Match deadline]?

  • See full story
  • Donate again
  • Share this story
  • Tell me more

Thank-you & receipt

Text message · 3 buttons

Deliver an immediate, personalised thank-you and tax receipt to a donor after a completed gift, confirming the transaction and reinforcing donor satisfaction.

Thank you, [First name] — your gift of [Donation amount] is confirmed

Hi [First name], Thank you so much for your generous gift of [Donation amount] to [Org name] on [Donation date]. 🧾 DONATION RECEIPT Org: [Org name] Tax ID / EIN: [Tax ID] Donor: [Donor full name] Amount: [Donation amount] Date: [Donation date] Transaction ID: [Transaction ID] Payment method: [Payment method] No goods or services were provided in exchange for this gift — the full amount is tax-deductible to the extent permitted by law. Your support helps us [Mission statement short]. We'll keep you updated on the difference you're making. With gratitude, [Org name] team

  • Download full receipt
  • See your impact
  • Share with a friend

WhatsApp for Nonprofits & Charities →Nonprofits & Charities conversation flow →

SaaS & Software

Onboarding, activation, renewals. 2 of 6 templates in this pack.

Welcome & onboarding

Rich card · 3 buttons

Greet a new user immediately after signup, set expectations, and deliver their first activation step with a tappable CTA.

Welcome to [Product name], [First name]! You're all set.

Hi [First name], your [Plan name] account is live and ready. Here's how to get started in under 5 minutes: 1. Complete your profile 2. Connect your first integration 3. Send your first message Your setup checklist is waiting — tap below and we'll walk you through each step. If you ever get stuck, our support team is one tap away.

  • Start setup checklist
  • Watch 2-min intro
  • Talk to support

Win-back offer

Rich card · 3 buttons

Re-engage a churned or lapsed user with a time-limited personalised offer, making it frictionless to return to the product.

We miss you, [First name] — here's [Discount amount] off to come back

Hi [First name], It's been a while since you last used [Product name], and we'd love to have you back. A lot has changed since you left: • [New feature 1] • [New feature 2] • [New feature 3] To welcome you back, we're offering you [Discount amount] off your first month on any plan — no strings attached. This offer expires [Offer expiry date]. Use code [Promo code] at checkout, or just tap the button below and we'll apply it automatically. Reply STOP to stop receiving offers.

  • Claim my offer
  • See what's new
  • Not right now

WhatsApp for SaaS & Software →SaaS & Software conversation flow →

Consulting & Professional Services

Confirmations, proposals, follow-ups. 2 of 6 templates in this pack.

Appointment confirmation

Rich card · 3 buttons

Confirm a booked consultation or advisory session and give the client one-tap options to add it to their calendar or reschedule.

Your consultation is confirmed, [First name]

Hi [First name], Your [Service type] session with [Consultant name] is locked in. 📅 [Appointment date] 🕐 [Appointment time] [Timezone] 📍 [Location or video link] Please bring any documents or questions you'd like to cover. If anything changes, tap below to reschedule — no calls needed. Looking forward to it.

  • Add to calendar
  • Reschedule
  • Call us

Feedback request

Rich card · 4 buttons

Request a client satisfaction rating and testimonial after a completed engagement, building social proof and identifying service gaps.

How did we do, [First name]? Share your experience

Hi [First name], It was a pleasure working with you on [Project name]. We're always looking to improve, and your feedback means a lot to us. Tap a rating below — it only takes 30 seconds. If you're open to sharing a short testimonial, there's a space for that too. Thank you for trusting [Firm name] with your work. — [Consultant name]

  • Leave feedback
  • ⭐⭐⭐⭐⭐ Excellent
  • ⭐⭐⭐ It was okay
  • Needs improvement

WhatsApp for Consulting & Professional Services →Consulting & Professional Services conversation flow →

Retail & Food

Retail & E-commerce

Promos, carousels, order updates. 2 of 6 templates in this pack.

Flash sale & coupon

Rich card · 4 buttons

Drive immediate purchases by delivering a time-limited discount offer with a single-tap coupon redemption.

[First name], your [Discount %]% off coupon expires in [Hours remaining] hrs

This one's yours and yours alone. Use code [Coupon code] at checkout to take [Discount %]% off your order — but only until [Expiry time] tonight. Shop the full sale now and grab the pieces selling out fastest. No minimum spend required on orders over [Min order amount].

  • Shop the sale
  • Copy my code
  • See what's selling out
  • Remind me in 1 hr

Loyalty reward

Rich card · 4 buttons

Delight loyalty-programme members by announcing a reward milestone, points balance, or exclusive member offer to drive a repeat purchase visit.

You've earned [Reward value] in rewards, [First name]

🎉 Nicely done. You've just hit [Points balance] points — which means [Reward value] to spend on your next order, on us. Your reward is ready to use and expires on [Reward expiry date]. Members like you get early access, exclusive perks, and bigger rewards the more you shop. Tap below to redeem or check your full rewards balance.

  • Redeem reward
  • My rewards balance
  • How do I earn more?
  • Unsubscribe rewards msgs

WhatsApp for Retail & E-commerce →Retail & E-commerce conversation flow →

Restaurants & Food Service

Reservations, online orders, loyalty. 2 of 6 templates in this pack.

Reservation confirmation

Rich card · 4 buttons

Confirm a dining reservation and invite guests to pre-order or review the evening's menu before they arrive.

Your table at [Restaurant name] is confirmed — [Date] at [Time]

Hi [First name], we have your table for [Party size] ready for you on [Date] at [Time]. Here are a few ways to make your visit even better: • Pre-order the chef's tasting menu and skip the wait • Browse tonight's specials before you arrive • Let us know about any dietary requirements or a special occasion If your plans change, you can modify or cancel up to [Cancellation hours] hours before your reservation at no charge. We look forward to welcoming you. Reply STOP to opt out.

  • View tonight's menu
  • Modify booking
  • Add a special note
  • Call the restaurant

Feedback request

Text message · 4 buttons

Collect a post-visit satisfaction rating and short review from guests while the experience is still fresh, typically within 2 hours of their visit.

How was your visit to [Restaurant name], [First name]?

Thanks for dining with us today, [First name]! We hope you had a great time. We'd love to hear how it went — it takes less than a minute: How would you rate your experience? ⭐⭐⭐⭐⭐ Tap a rating below, or share a few words about what you enjoyed (or how we can do better). Your feedback goes directly to our team and helps us keep improving. If anything didn't meet your expectations, please let us know privately and we'll make it right. Reply STOP to opt out of feedback requests.

  • ⭐⭐⭐⭐⭐ Excellent
  • ⭐⭐⭐⭐ Good
  • ⭐⭐⭐ Average
  • Leave a review

WhatsApp for Restaurants & Food Service →Restaurants & Food Service conversation flow →

Coffee Shops & Cafes

Mobile order, loyalty, drops. 2 of 6 templates in this pack.

Order ahead

Rich card · 4 buttons

Prompt a returning customer to reorder their usual drink for mobile pick-up, skipping the queue.

Your usual, ready in [Pickup minutes] min, [First name]

Morning sorted. Tap below to reorder your [Usual drink] from [Store name] — it'll be waiting when you walk in. Skip the line, sip faster. Pick-up at: [Store address] Estimated ready time: [Ready time]

  • Reorder now
  • See full menu
  • Track my order
  • Get directions

Win-back

Rich card · 4 buttons

Re-engage lapsed customers who haven't visited in 30+ days with a personalised incentive to return.

We miss you, [First name] — here's [Offer value] to welcome you back

Hey [First name], it's been a while since we've seen you at [Store name] — and that's just not right. As a thank-you for being a loyal customer, we'd love to treat you to [Offer description] on your next visit. No strings attached. Use code [Winback code] at the counter or in the app. Valid until [Expiry date]. Come back and let us make your day a little better — your favourite [Usual drink] will be waiting.

  • Claim my offer
  • See what's new
  • Find us
  • Not interested

WhatsApp for Coffee Shops & Cafes →Coffee Shops & Cafes conversation flow →

Bars & Nightlife

Events, tables, guestlist. 2 of 6 templates in this pack.

Event promo

Rich card · 4 buttons

Promote an upcoming DJ night, live act, or themed event with a visual hero card and one-tap RSVP or ticket purchase.

[Event name] — [Event date] at [Venue name]

Hey [First name], don't miss [Event name] this [Event day]! Doors open at [Doors time], featuring [Headliner] on the decks all night. [Promo detail] — but only [Tickets remaining] tickets left at this price. Tap below to grab yours before they're gone.

  • Get tickets
  • Add to guestlist
  • Save the date
  • Share with friends

Win-back

Text message · 4 buttons

Re-engage lapsed guests who have not visited in a defined period by offering a personalised incentive to return.

We miss you, [First name] — here's something to bring you back

Hey [First name], it's been a while since we've seen you at [Venue name] — and that's on us to fix. We'd love to have you back, so here's a little something: [Win back offer]. Valid until [Offer expiry] — just mention this message at the door or bar. We've had some great nights since you were last here. [Recent highlight]. Come check it out — we'll make it worth the trip.

  • Book a table
  • Claim my offer
  • What's on this week
  • Stop messaging me

WhatsApp for Bars & Nightlife →Bars & Nightlife conversation flow →

Catering & Events

Quotes, menus, confirmations. 2 of 6 templates in this pack.

Event quote

Rich card · 4 buttons

Send a branded event quote with date, guest count, and package summary so the client can approve or request changes in one tap.

Your event quote is ready, [First name]

Hi [First name], Thank you for choosing [Business name] for your upcoming event! Here's a summary of your quote: • Event date: [Event date] • Venue: [Venue name] • Guest count: [Guest count] • Package: [Package name] • Estimated total: [Quote amount] This quote is valid until [Expiry date]. Tap below to view the full proposal, ask a question, or approve and lock in your date. We can't wait to make your event unforgettable.

  • View full proposal
  • Approve quote
  • Request changes
  • Call us

Review request

Rich card · 4 buttons

Send a warm post-event review request that celebrates the occasion and makes it frictionless for happy clients to leave a public review or referral.

How did we do, [First name]? We'd love your feedback

Hi [First name], We hope your event on [Event date] was everything you imagined! It was a pleasure catering for you and your [Guest count] guests at [Venue name]. Your feedback means the world to our team and helps other clients choose with confidence. If you have a moment, we'd be grateful for a quick review — it takes less than a minute. And if anything wasn't perfect, please reach out directly so we can make it right. Thank you for choosing [Business name] — we hope to see you at your next event! 🎉

  • Leave a review
  • Share feedback
  • Refer a friend
  • Call us

WhatsApp for Catering & Events →Catering & Events conversation flow →

Food Delivery

Order status, tracking, offers. 2 of 6 templates in this pack.

Order confirm

Rich card · 3 buttons

Confirm a customer's food order immediately after checkout, showing order details and giving one-tap access to tracking.

Order confirmed, [First name]! 🎉

We've got your order and it's being prepared now. 📋 Order #[Order ID] 🍽 [Item summary] 💰 Total: [Order total] Estimated delivery: [ETA] to [Delivery address short]. We'll message you when your courier picks it up.

  • Track my order
  • View full order
  • Contact support

Rate your order

Text message · 4 buttons

Collect a post-delivery star rating and short feedback from the customer to improve restaurant and courier quality scores.

How was your order, [First name]? ⭐

Your delivery from [Restaurant name] just arrived — we'd love to know how it went! 📦 Order #[Order ID] 🛵 Delivered by: [Courier name] Tap a star to rate your experience (takes 5 seconds):

  • ⭐⭐⭐⭐⭐ Loved it
  • ⭐⭐⭐ It was OK
  • 👎 Had an issue
  • Full review

WhatsApp for Food Delivery →Food Delivery conversation flow →

Meal Kits & Subscriptions

Menus, skips, deliveries. 2 of 6 templates in this pack.

Weekly menu

Rich card · 4 buttons

Present this week's recipe choices and prompt subscribers to pick meals before the selection deadline.

[First name], pick your meals before [Deadline] 🍽️

Your [Brand name] box ships on [Ship date]! Choose [Meal count] recipes for the week — or we'll send your saved favourites. 🌟 New this week: • [Featured recipe 1] • [Featured recipe 2] • [Featured recipe 3] All recipes are ready in [Cook time] minutes and include pre-measured ingredients. Tap below to browse the full menu.

  • Pick my meals
  • Skip this week
  • Surprise me
  • View full menu

Referral

Rich card · 3 buttons

Encourage satisfied subscribers to share a personal referral link with friends and family in exchange for a reward.

Give [Referral reward], get [Your reward] — share [Brand name] with a friend

Love your [Brand name] box? Your friends will too! 🎉 Share your personal link and when your friend completes their first box, you both win: 👉 Your friend gets: [Referral reward] 🎁 You get: [Your reward] Your referral link: [Referral URL] There's no limit — refer as many friends as you like. Rewards are applied automatically to your next billing cycle.

  • Share my link
  • Copy my code
  • See reward details

WhatsApp for Meal Kits & Subscriptions →Meal Kits & Subscriptions conversation flow →

Grocery & Supermarkets

Orders, pickup, weekly deals. 2 of 6 templates in this pack.

Order ready

Rich card · 4 buttons

Notify the customer that their grocery order is bagged and ready for curbside or in-store pickup, with a one-tap arrival alert.

Your order is ready, [First name]!

Hi [First name], your [Item count]-item order from [Store name] is bagged and ready for curbside pickup at [Pickup location]. Estimated wait: under 5 minutes once you arrive. Tap "I'm on my way" when you're heading over so we can bring it right out to you. 🛒 Order #[Order ID] | Ready since [Ready time]

  • I'm on my way
  • View order details
  • Switch to delivery
  • Call the store

Win-back

Rich card · 4 buttons

Re-engage lapsed grocery customers with a personalised incentive and a frictionless path back to shopping online or in-store.

We miss you, [First name] — here's [Offer value] back 🛒

Hi [First name], it's been a while since your last shop at [Store name] and we'd love to welcome you back. As a thank-you, here's an exclusive offer just for you: 🎁 [Offer description] Valid until [Offer expiry] — no minimum spend. Your offer code: [Promo code] Shop online or in-store. Tap below to start adding your favourites to a new basket. Reply STOP to opt out of these messages.

  • Claim my offer
  • Browse deals
  • Remind me later
  • Stop messages

WhatsApp for Grocery & Supermarkets →Grocery & Supermarkets conversation flow →

Ghost & Cloud Kitchens

Multi-brand orders, tracking. 2 of 6 templates in this pack.

Order confirm

Rich card · 3 buttons

Confirm a multi-brand ghost kitchen order immediately after purchase, showing brand name, items, and estimated delivery window.

Your [Brand name] order is confirmed, [First name]!

We've got your order and it's heading to the kitchen now. Order #[Order ID] Brand: [Brand name] Items: [Order summary] Estimated delivery: [ETA window] We'll send you a live tracking link the moment your rider picks it up. Hungry? It won't be long.

  • View order details
  • Call support
  • Change address

Rate order

Text message · 4 buttons

Prompt a customer to rate their completed delivery experience with a quick star-rating reply, and optionally surface issues for recovery.

How was your [Brand name] order, [First name]?

Your order #[Order ID] from [Brand name] has been delivered — we hope you enjoyed every bite! We'd love your feedback. How would you rate this order? Tap a star below to rate (1 = poor, 5 = perfect):

  • ⭐⭐⭐⭐⭐ Perfect
  • ⭐⭐⭐ It was okay
  • ⭐ Something went wrong
  • Leave full review

WhatsApp for Ghost & Cloud Kitchens →Ghost & Cloud Kitchens conversation flow →

Fashion & Apparel

Drops, sizing, order updates. 2 of 6 templates in this pack.

New drop

Rich card · 4 buttons

Announce a new seasonal collection or product drop with a hero image and direct shop CTA to drive immediate purchases.

[Brand name]: The [Season] Edit just dropped, [First name]

The pieces you've been waiting for are here — and the best sizes go fast. [Collection name] is now live. Shop the full edit or jump straight to your saved styles. Free shipping on orders over [Free shipping threshold]. Limited quantities.

  • Shop the edit
  • See lookbook
  • My saved styles
  • Stop messages

Win-back

Rich card · 4 buttons

Re-engage lapsed customers who haven't purchased in a defined period by offering an incentive and reminding them of the brand.

We miss you, [First name] — here's [Discount amount] to come back

Hi [First name], it's been a while since we've seen you — and we'd love to have you back. As a thank-you for being a past customer, here's an exclusive offer just for you: Save [Discount amount] on your next order with code: [Win back code] Valid until [Expiry date]. Shop new arrivals, bestsellers, and the pieces everyone's talking about this season. Offer applies to full-price items. Minimum order: [Minimum order].

  • Claim my offer
  • See new arrivals
  • Unsubscribe
  • Stop messages

WhatsApp for Fashion & Apparel →Fashion & Apparel conversation flow →

Electronics & Gadgets

Launches, orders, support. 2 of 6 templates in this pack.

Product launch

Rich card · 4 buttons

Announce a new device launch or pre-order window with a hero visual and one-tap actions to reserve or compare models.

[Product name] is live — preorder opens now

[First name], the wait is over. [Product name] just launched and you're among the first to get early access. First batch ships [Ship date]. [Key feature 1] · [Key feature 2] · [Key feature 3] Starting at [Price]. Reserve yours before stock runs out.

  • Preorder now
  • Compare models
  • Notify me later
  • Full specs

Win-back

Rich card · 3 buttons

Re-engage lapsed customers with a time-limited exclusive offer on a product relevant to their browsing or purchase history.

We miss you, [First name] — [Discount]% off, just for you

Hi [First name], It's been a while and we want you back. As a thank-you for being a past customer, here's an exclusive [Discount]% off on items you'll love: • [Recommended product 1] — now [Sale price 1] • [Recommended product 2] — now [Sale price 2] Use code [Promo code] at checkout. Offer expires [Offer expiry]. This offer is exclusive to you and can only be used once.

  • Shop the offer
  • See more deals
  • Not interested

WhatsApp for Electronics & Gadgets →Electronics & Gadgets conversation flow →

Furniture & Home Goods

Delivery windows, design, orders. 2 of 6 templates in this pack.

Delivery scheduling

Rich card · 4 buttons

Confirm a delivery window, let the customer reschedule or add white-glove setup, and provide a live tracking link — reducing inbound calls on delivery day.

Your [Item name] arrives [Delivery date]

Hi [First name], great news — your [Item name] is scheduled for delivery on [Delivery date] between [Window start] and [Window end]. Your delivery team will call 30 minutes before arrival. Please ensure someone is home and the path to your room of choice is clear. Need to reschedule or add white-glove setup? Tap below — changes must be made at least 24 hours in advance.

  • Confirm delivery
  • Reschedule
  • Track my order
  • Call us

Review request

Rich card · 3 buttons

Prompt customers to leave a review shortly after delivery confirmation, boosting social proof while brand experience is fresh.

How's your new [Item name], [First name]?

We hope you're loving your new [Item name]! Your honest feedback helps other homeowners make great choices — and it means a lot to our team. It only takes 60 seconds. Tap below to share your experience.

  • Leave a review
  • Not yet, remind me
  • I have an issue

WhatsApp for Furniture & Home Goods →Furniture & Home Goods conversation flow →

Beauty E-commerce

Launches, refills, routines. 2 of 6 templates in this pack.

Product launch

Rich card · 3 buttons

Announce a new skincare or cosmetics product drop with visual impact and direct purchase CTAs.

New drop: [Product name] is here

[First name], meet your next obsession. Our new [Product name] just launched — [Product tagline]. Formulated with [Key ingredient], it's designed to [Primary benefit]. Early access ends [Offer end date] and stock is limited. Tap below to shop before it sells out.

  • Shop now
  • Learn more
  • Save for later

Win-back

Text message · 3 buttons

Re-engage a lapsed customer who has not purchased in a defined period by offering a personalized incentive to return.

We miss you, [First name] — here's [Discount amount] off

Hey [First name], it's been a while since we've seen you — [Days since last order] days to be exact. A lot has changed since your last order. We've launched new [Category of interest] products we think you'll love, and we want you back. As a welcome-back gift, here's [Discount amount] off your next order. No minimum required. Use code: [Promo code] Expires: [Offer expiry date] Tap below to shop and see what's new.

  • Shop now
  • See new arrivals
  • Unsubscribe

WhatsApp for Beauty E-commerce →Beauty E-commerce conversation flow →

Subscription Boxes

Renewals, skips, perks. 2 of 6 templates in this pack.

Renewal reminder

Rich card · 4 buttons

Notify an active subscriber that their next box is about to ship and give them one-tap controls to customize, skip, or confirm before the cutoff.

[First name], your [Month] box ships [Ship date]

Hey [First name]! Your [Box name] box is almost on its way. Here's what's inside this month: • [Item 1] • [Item 2] • [Item 3] Want to swap a product or add an extra? You have until [Cutoff date] at [Cutoff time] to make changes. Your card ending in [Last 4] will be charged [Amount] on [Billing date].

  • Customize my box
  • Skip this month
  • View full contents
  • Pause subscription

Anniversary perk

Rich card · 3 buttons

Celebrate a subscriber's membership anniversary with a personalised loyalty reward that reinforces emotional connection to the brand and reduces anniversary-window churn.

Happy [Anniversary year]-year anniversary, [First name]! 🎉

[First name], you've been part of the [Box name] family for [Anniversary year] year[Anniversary year plural]! To celebrate, we're giving you: 🎁 [Perk description] This is our way of saying thank you for being one of our most loyal members. Your exclusive reward has been added to your account and will appear in your next box. Here's to many more boxes together.

  • Claim my reward
  • View my account
  • Share the love

WhatsApp for Subscription Boxes →Subscription Boxes conversation flow →

Convenience & C-Stores

Loyalty, fuel, offers. 2 of 6 templates in this pack.

Loyalty reward

Rich card · 4 buttons

Notify a loyalty member of newly earned points or a reward milestone and prompt them to view or redeem their balance.

You've earned [Points earned] points, [First name]!

Great news — your last visit added [Points earned] points to your QuickStop Rewards account. You now have [Total points] points total. That's [Rewards progress] away from your next free reward. Keep it up! Tap below to check your balance or browse what you can redeem today.

  • View my rewards
  • My points balance
  • Redeem now
  • Stop messages

Win-back

Rich card · 4 buttons

Re-engage lapsed loyalty members who have not visited in 30+ days by offering an exclusive return incentive.

We miss you, [First name] — here's [Offer value] to welcome you back

Hey [First name], it's been a while and we've missed seeing you at QuickStop! To welcome you back, we're giving you [Offer value] off your next visit — no minimum spend required. Your exclusive return offer: • [Offer value] off your next in-store purchase • Valid at [Store location] • Expires [Expiry date] — use it before it's gone! Just tap 'Claim offer' and your discount loads to your rewards card automatically. We hope to see you soon!

  • Claim offer
  • Find my store
  • See other deals
  • Stop messages

WhatsApp for Convenience & C-Stores →Convenience & C-Stores conversation flow →

Home & Auto

Real Estate

Listings, tour booking, status updates. 2 of 6 templates in this pack.

New listing alert

Rich card · 4 buttons

Notify prospective buyers of a newly available property that matches their search criteria, with a photo and one-tap actions to book a tour or view more details.

New listing in [Neighborhood] — [Beds]bd/[Baths]ba, [Sq ft] sqft

Hi [First name], a home you may love just hit the market. 📍 [Address] 🛏 [Beds] bed · 🛁 [Baths] bath · 📐 [Sq ft] sqft 💰 Listed at [Price] [Property highlight] — and homes in [Neighborhood] are moving fast. Tap below to book a private tour or browse the full photo gallery before it's gone.

  • Book a tour
  • See all photos
  • More details
  • Stop alerts

Closing reminder

Rich card · 4 buttons

Send a congratulatory closing-day reminder to the buyer with key logistics — time, location, what to bring — and a celebratory tone to mark the milestone.

Closing day is tomorrow — [Address] is almost yours!

Hi [First name], congratulations — you're almost a homeowner! 🗓 Closing date: [Closing date] 🕐 Time: [Closing time] 📍 Location: [Closing location] What to bring: ✅ Government-issued photo ID (two forms recommended) ✅ Certified or cashier's check for [Closing costs] (or wire confirmation) ✅ Any outstanding documents your agent has requested The signing will take approximately [Signing duration] minutes. Your agent [Agent name] will be there throughout. After you sign, the keys are yours! Congratulations again — this is a big moment. We're so excited for you.

  • Get directions
  • Add to calendar
  • Call [Agent name]
  • Got it, see you there!

WhatsApp for Real Estate →Real Estate conversation flow →

Local & Home Services

Quotes, scheduling, on-the-way alerts. 2 of 6 templates in this pack.

Instant quote

Rich card · 4 buttons

Deliver a personalised service quote within seconds of a customer inquiry, letting them accept or request a call with a single tap.

Your [Service type] quote from [Business name] — [Quote amount]

Hi [First name], thanks for reaching out! Here's your instant quote for [Service type] at [Service address]: • Estimated cost: [Quote amount] • Estimated duration: [Duration] • Earliest available slot: [Earliest slot] This estimate is valid for 48 hours. There are no call-out fees — you only pay if you book. Ready to lock in your slot, or have a quick question? Tap below.

  • Accept quote
  • Call us now
  • Request different date
  • Ask a question

Review request

Rich card · 3 buttons

Ask satisfied customers for a public review shortly after job completion, maximising review velocity on Google or the platform of choice while the experience is fresh.

[First name], how did we do? Share your experience with [Business name]

Hi [First name], we hope [Technician name] left everything in great shape after your [Service type] on [Job date]! Reviews help local homeowners choose trustworthy tradespeople, and they mean the world to our small team. Would you spare 60 seconds? Tap the button below to leave a review on [Review platform] — it takes less than a minute. Thank you so much! 🙏 If anything wasn't perfect, please reply and we'll put it right.

  • Leave a review
  • Something wasn't right
  • No thanks

WhatsApp for Local & Home Services →Local & Home Services conversation flow →

Automotive & Dealerships

Service reminders, test drives, recalls. 2 of 6 templates in this pack.

Service reminder

Rich card · 4 buttons

Proactively remind vehicle owners that their car is due for scheduled maintenance and provide a one-tap path to book a service appointment.

🔧 [Vehicle] service due — book in seconds, [First name]

Hi [First name], your [Year] [Vehicle] is coming up on its [Service type] ([Mileage] miles or [Due date], whichever comes first). Our certified technicians at [Dealership name] will have you back on the road fast. Book your slot now and we'll reserve a complimentary loaner if needed. Estimated time: [Service duration]. Cost estimate: [Estimated cost].

  • Book service now
  • Call service desk
  • Remind me in 2 weeks
  • View service menu

Pickup ready

Rich card · 4 buttons

Notify a customer that their vehicle has completed service or preparation and is ready for collection, with directions and a confirmation tap.

✅ Your [Vehicle] is ready for pickup, [First name]!

Great news, [First name] — your [Year] [Vehicle] has been [Service completed] and is ready and waiting for you at [Dealership name]. 🕐 We're open until [Closing time] today. 📍 [Dealership address] Please bring your key fob and a valid photo ID. Your invoice total is [Invoice total] — tap below to review or pay in advance online. See you soon!

  • Review & pay invoice
  • Get directions
  • Call service desk
  • Add to calendar

WhatsApp for Automotive & Dealerships →Automotive & Dealerships conversation flow →

Health

Healthcare & Clinics

Appointment reminders, intake, results. 2 of 6 templates in this pack.

Appointment reminder

Rich card · 4 buttons

Remind patients of an upcoming appointment and let them confirm, reschedule, or add the visit to their calendar with one tap.

🗓️ Your appointment with [Provider name] is on [Date] at [Time]

Hi [First name], Just a heads-up — you have an appointment coming up: 🏥 [Clinic name] 📍 [Clinic address] 📅 [Date] at [Time] 👨‍⚕️ [Provider name] Please arrive 10 minutes early and bring a valid photo ID and your insurance card. If your plans change, tap below to reschedule. Reply STOP to opt out of reminders.

  • Confirm appointment
  • Add to calendar
  • Reschedule online
  • Call us

Billing & payment

Text message · 3 buttons

Notify patients of an outstanding balance after a visit and provide a secure one-tap link to view and pay their bill online.

💳 Your statement from [Clinic name] — balance due: [Amount due]

Hi [First name], Your statement for your [Visit date] visit to [Clinic name] is ready. 💰 Amount due: [Amount due] 📅 Due by: [Due date] 🔒 Pay securely online at: [Payment URL] If your insurance has already been applied and you believe this balance is incorrect, or if you need to discuss a payment plan, please call our billing team at [Billing phone]. Thank you for trusting [Clinic name] with your care. Reply STOP to opt out of billing notifications.

  • Pay bill securely
  • Call billing team
  • Request payment plan

WhatsApp for Healthcare & Clinics →Healthcare & Clinics conversation flow →

Fitness & Gyms

Class booking, renewals, streak nudges. 2 of 6 templates in this pack.

Waitlist alert

Rich card · 3 buttons

Notify a waitlisted member that a spot has just opened so they can claim it before it fills again.

✅ A spot just opened — [Class name] at [Class time]

Good news, [First name] — someone cancelled and you're next on the waitlist. 📍 [Studio name] 🗓 [Class date] · [Class time] 👟 Instructor: [Instructor name] This spot is held for the next [Hold minutes] minutes. Confirm now or it moves to the next person.

  • Claim my spot
  • No thanks
  • View other classes

Win-back offer

Rich card · 4 buttons

Re-engage lapsed or at-risk members with a personalised, time-limited return offer to reduce churn and recover lost revenue.

We miss you, [First name] — here's [Discount amount] off to come back

Hey [First name], it's been [Days since last visit] days since your last session at [Studio name]. We'd love to have you back. Here's an exclusive offer just for you: 🎁 [Discount amount] off your next [Plan name] renewal 💳 Use code: [Promo code] 📅 Offer expires: [Offer expiry] A lot has changed since your last visit — [New feature 1] and [New feature 2] are now available at [Studio name]. Come see for yourself. No pressure, no commitment. Just come back and see how it feels.

  • Claim my offer
  • See what's new
  • Not right now
  • Talk to us

WhatsApp for Fitness & Gyms →Fitness & Gyms conversation flow →

Beauty & Salons

Booking, rebooking, last-minute offers. 2 of 6 templates in this pack.

Appointment booking

Rich card · 4 buttons

Confirm a newly booked salon appointment with date, time, stylist, and one-tap calendar/directions actions to reduce no-shows.

Your appointment is confirmed, [First name]!

You're all set at [Salon name]. 📅 [Day], [Date] at [Time] 💇 [Service name] with [Stylist name] 📍 [Salon address] Please arrive 5 minutes early. Need to reschedule? Tap below — we're happy to help.

  • Add to calendar
  • Get directions
  • Reschedule
  • Call us

Review request

Text message · 3 buttons

Ask a satisfied client for a public review immediately after their appointment to build social proof and improve local search visibility.

How was your visit, [First name]? We'd love your feedback.

Hi [First name], thank you for coming in today! We hope you're loving your [Service name]. If you have a moment, we'd really appreciate a quick review — it means the world to us and helps other clients find us. Tap below to leave your thoughts — it only takes 60 seconds. Thank you so much! 💛 — The team at [Salon name]

  • Leave a review
  • Maybe later
  • Not today

WhatsApp for Beauty & Salons →Beauty & Salons conversation flow →

Dental Practices

Reminders, recare, treatment plans. 2 of 6 templates in this pack.

Cleaning reminder

Rich card · 4 buttons

Remind patients that their routine cleaning is due and prompt them to confirm or book an appointment with one tap.

Time for your cleaning, [First name]

Hi [First name], it's time for your 6-month cleaning with [Practice name]. Regular cleanings help prevent cavities and gum disease — and keep your smile looking great. Your preferred hygienist, [Hygienist name], has openings this week. Tap below to grab a time that works for you, or call us and we'll sort it out. 📍 [Practice address] 📞 [Practice phone]

  • Book cleaning
  • Book online
  • Call us
  • Not ready yet

Review request

Rich card · 4 buttons

Request a Google or platform review from a satisfied patient shortly after their visit, capitalising on positive sentiment to build the practice's online reputation.

How was your visit, [First name]? ⭐

Hi [First name], we hope you're feeling great after your appointment with [Practice name] on [Visit date]! Your feedback means the world to us and helps other patients find the right dental care. If you have a moment, we'd be so grateful if you could leave us a quick review — it only takes about 60 seconds. Thank you for choosing us. We look forward to seeing you at your next visit!

  • Leave a review
  • Maybe later
  • I had an issue
  • Talk to us

WhatsApp for Dental Practices →Dental Practices conversation flow →

Optometry & Eye Care

Exam reminders, frames, contacts. 2 of 6 templates in this pack.

Exam reminder

Rich card · 4 buttons

Recall patients due for their annual eye exam and drive one-tap appointment booking.

Time for your annual eye exam, [First name]

Hi [First name], it's been about a year since your last visit at [Practice name]. Regular eye exams help catch changes in vision and eye health early — many conditions have no obvious symptoms until they progress. Your last exam was on [Last exam date]. Book your next appointment now and we'll have your updated prescription ready the same day. Call us at [Phone] or tap below to pick a time that works for you.

  • Book eye exam
  • Schedule online
  • Call us
  • Remind me later

Review request

Text message · 3 buttons

Ask satisfied patients to leave a Google or Healthgrades review shortly after their appointment or product pick-up.

How was your visit, [First name]? We'd love your feedback

Hi [First name], thank you for visiting [Practice name] on [Visit date]. We hope your experience was great and that you're happy with your [Product or service]. If you have a moment, we'd really appreciate a quick review — it helps other patients in [City] find trusted eye care and means a lot to our team. Leave a review (takes about 60 seconds): Thank you for choosing [Practice name]. See you at your next appointment! Reply STOP to stop receiving messages from us.

  • Leave a review
  • Had an issue
  • No thanks

WhatsApp for Optometry & Eye Care →Optometry & Eye Care conversation flow →

Dermatology & Skin

Appointments, results, skincare. 2 of 6 templates in this pack.

Appointment reminder

Rich card · 4 buttons

Remind a dermatology patient of their upcoming appointment and let them confirm, reschedule, or complete intake in one tap.

Your appointment with [Provider name] is on [Date] at [Time]

Hi [First name], you're all set to see [Provider name] at [Clinic name] on [Date] at [Time]. Please arrive 10 minutes early and come with a clean face (no makeup or SPF). If you have not yet completed your intake forms, tap below to finish before your visit — it saves time at check-in. Questions? Reply here or call us at [Clinic phone].

  • Confirm
  • Complete intake form
  • Add to calendar
  • Call us

Billing

Text message · 3 buttons

Notify a dermatology patient of an outstanding balance, provide a secure payment link, and offer support options — without exposing clinical or insurance details in the message body.

Balance due: [Clinic name] — [Amount] owed

Hi [First name], you have a balance of [Amount] with [Clinic name] for services on [Service date]. Pay securely online at your convenience using the link below — no login required if you have your account number handy. Payment is due by [Due date]. If you have questions about your statement, believe there is an error, or would like to discuss a payment plan, our billing team is happy to help. Thank you for trusting us with your care.

  • Pay now (secure)
  • Billing questions
  • Request payment plan

WhatsApp for Dermatology & Skin →Dermatology & Skin conversation flow →

Chiropractic & PT

Appointments, plans, progress. 2 of 6 templates in this pack.

Appointment reminder

Rich card · 4 buttons

Remind a patient of their upcoming chiropractic or physical therapy appointment and prompt a one-tap confirmation or reschedule.

Your appointment is [Date] at [Time], [First name]

Hi [First name], just a reminder that your [Appointment type] appointment at [Clinic name] is coming up on [Date] at [Time] with [Provider name]. Location: [Clinic address] Please arrive 5 minutes early. If you need to reschedule, tap below — we'd love to find a time that works for you. Questions? Call us at [Clinic phone].

  • Confirm
  • Reschedule
  • Get directions
  • Call us

Billing

Text message · 3 buttons

Send a concise, secure billing statement notification to patients, prompting them to review their balance and complete payment via a secure portal link.

Statement ready for [First name] — [Clinic name]

Hi [First name], a new statement from [Clinic name] is ready for your review. Statement date: [Statement date] Amount due: [Amount due] Due date: [Due date] Visit our secure patient portal to view your full statement, payment history, and insurance breakdown: [Portal URL] If you believe there is an error or have questions about your balance, please contact our billing team at [Billing phone] or reply with a question. Thank you for choosing [Clinic name].

  • Pay now
  • Billing questions
  • Payment plan?

WhatsApp for Chiropractic & PT →Chiropractic & PT conversation flow →

Mental Health & Therapy

Sessions, check-ins, resources. 2 of 6 templates in this pack.

Session reminder

Rich card · 3 buttons

Send a warm, low-pressure appointment reminder for an upcoming therapy session with easy confirm or reschedule options.

Your session with [Therapist name] is tomorrow at [Time]

Hi [First name], Just a gentle reminder — you have a session scheduled for [Day], [Date] at [Time] with [Therapist name]. 📍 [Location or format] We're looking forward to seeing you. If anything has come up or you need to adjust, you can reschedule easily below. No worries at all. Take care, [Practice name]

  • Confirm ✓
  • Reschedule
  • Call us

Re-engagement

Rich card · 4 buttons

Warmly reconnect with a lapsed client who has not attended a session in an extended period, removing friction to returning to care.

We've been thinking of you, [First name]

Hi [First name], It's been a while since we last saw you — your last session with [Therapist name] was on [Last session date]. We hope you've been doing well. Whenever you're ready, we're here. There's no rush and no judgment. If life got busy or it just hasn't felt like the right time, that's completely okay. If you'd like to reconnect — even just for a check-in — we'd be glad to see you again. We have availability starting [Next availability]. — [Practice name]

  • Book a session
  • View availability
  • Not right now
  • Call us

WhatsApp for Mental Health & Therapy →Mental Health & Therapy conversation flow →

Veterinary & Pet Care

Visits, vaccines, reminders. 2 of 6 templates in this pack.

Vaccine reminder

Rich card · 4 buttons

Remind pet owners that their pet is due for vaccinations and prompt them to book an appointment before the due date.

[Pet name] is due for vaccines, [First name]

Hi [First name], it's time to protect [Pet name]! [Pet name]'s [Vaccine name] vaccine is due by [Due date]. Staying up-to-date keeps [Pet name] safe from preventable illness — and keeping your records current is required at most boarding, grooming, and dog-park facilities. We have slots available as early as [Next available date]. Tap below to book, or call us if you have questions. — [Practice name]

  • Book appointment
  • Schedule online
  • Call the clinic
  • Remind me later

Review request

Text message · 3 buttons

Ask satisfied pet owners to leave a review on Google or the practice's preferred platform shortly after a positive visit.

How was [Pet name]'s visit, [First name]?

Hi [First name], We hope [Pet name] is doing great after [Visit type] on [Visit date]! If you had a good experience, we'd be really grateful if you took a moment to share it. Your review helps other pet owners find quality care and means a lot to our team. It takes less than a minute — tap below when you're ready. Thank you for trusting us with [Pet name]'s care. — [Vet name] & the team at [Practice name]

  • Leave a review
  • Maybe later
  • Had an issue

WhatsApp for Veterinary & Pet Care →Veterinary & Pet Care conversation flow →

Pharmacies

Refills, pickup, adherence. 2 of 6 templates in this pack.

Refill reminder

Rich card · 4 buttons

Notify a patient that their prescription is due for a refill and prompt them to re-order with a single tap.

Time to refill your [Medication name]

Hi [First name], your [Medication name] refill is due [Due date]. You have [Days supply] days of supply remaining. Refill now to avoid a gap — we'll have it ready at [Store name] in [Ready in] or deliver it straight to your door. Questions about your prescription? Reply or call us.

  • Refill now
  • Deliver to me
  • Call the pharmacy
  • Remind me later

Auto-refill

Rich card · 4 buttons

Enroll patients in automatic prescription refill service or confirm an upcoming auto-refill, reducing manual re-ordering effort.

Never run out — turn on Auto-Refill for [Medication name]

Hi [First name], make managing your [Medication name] even easier. Enroll in Auto-Refill and we'll automatically prepare your prescription before you run out — no calls, no forms. How Auto-Refill works: • We fill your Rx a few days before your supply runs low • You get a text when it's ready • Pickup or delivery — your choice every time • Cancel anytime, no commitment Your first auto-refill would be ready around [Next refill date]. Tap below to enroll in seconds, or reply SKIP if you prefer to manage refills manually.

  • Enroll in Auto-Refill
  • Learn more
  • Skip for now
  • Call the pharmacy

WhatsApp for Pharmacies →Pharmacies conversation flow →

Med Spas & Aesthetics

Bookings, packages, rebooking. 2 of 6 templates in this pack.

Treatment booking

Rich card · 4 buttons

Invite a client to book a specific treatment by showcasing the service with a branded visual and a one-tap booking CTA.

Your [Treatment name] awaits, [First name]

Hi [First name], ready to treat yourself? We have availability for a [Treatment name] on [Date] at [Time]. ✨ [Treatment duration] min | [Price] This treatment is perfect for [Benefit 1] and [Benefit 2]. Spots fill up fast — tap below to secure yours.

  • Book now
  • See other times
  • Call us
  • Learn more

Review request

Text message · 3 buttons

Request a post-visit review from a client to build the spa's online reputation while the experience is still fresh.

How was your visit, [First name]?

Hi [First name], thank you for visiting [Spa name] — it was a pleasure treating you today. We'd love to hear your feedback. If you have 60 seconds, a quick review helps other clients find us and means the world to our team. Tap the link below to leave a review on [Review platform]: [Review URL] Thank you so much 🙏 — The [Spa name] team

  • Leave a review
  • All good, thanks
  • I have feedback

WhatsApp for Med Spas & Aesthetics →Med Spas & Aesthetics conversation flow →

Senior Care & Communities

Updates, tours, family comms. 2 of 6 templates in this pack.

Family update

Rich card · 4 buttons

Deliver a warm, personalized daily or weekly update on a resident's wellbeing and activities to their family member.

A note about [Resident name]'s day

Hi [Family first name], Here's your update on [Resident name] from [Community name]. [Update message] This week's highlights: • [Highlight 1] • [Highlight 2] • [Highlight 3] Upcoming: [Upcoming activity] on [Activity date]. Warm regards, [Care team name] at [Community name]

  • Thank you
  • See activity photos
  • Schedule a visit
  • Call us

Billing

Text message · 3 buttons

Notify a resident's authorised billing contact of an upcoming invoice, payment confirmation, or outstanding balance with a secure link to view and pay.

Your [Community name] statement for [Billing period]

Hi [Billing contact name], Your statement from [Community name] is ready. Account: [Resident name] Billing period: [Billing period] Amount due: [Amount due] Due date: [Due date] To review your itemised statement and pay securely, tap the button below. Payment methods accepted: [Payment methods]. If you have questions about charges or need to set up a payment plan, please contact our billing team at [Billing phone] or [Billing email]. Reply STOP to unsubscribe from billing notifications.

  • View & pay bill
  • Billing questions
  • Payment plan info

WhatsApp for Senior Care & Communities →Senior Care & Communities conversation flow →

Home Health & Hospice

Visit windows, care plans, support. 2 of 6 templates in this pack.

Visit window

Rich card · 4 buttons

Notify patients and families of the clinician's estimated arrival window and give them a one-tap way to confirm access or reschedule.

Your [Clinician role] is on the way — arriving [Window start]–[Window end]

Hi [First name], [Clinician name] ([Clinician role]) is scheduled to arrive at your home between [Window start] and [Window end] today. Please make sure someone is available to answer the door. If you have a gate code or special entry instructions, reply below. Need to reschedule? Tap the button and we'll find a new time that works for you. — [Agency name]

  • Confirm — I'll be home
  • Add entry details
  • Reschedule visit
  • Call the office

Satisfaction survey

Text message · 3 buttons

Request post-visit feedback from patients or family members to capture CAHPS-aligned satisfaction data and surface service improvement opportunities.

How was your recent visit from [Agency name]? Share your feedback

Hi [First name], Thank you for letting [Agency name] care for [Patient first name]. Following [Clinician name]'s visit on [Visit date], we'd love to hear how it went. Your feedback helps us improve care for everyone. This takes about 2 minutes. Tap below to start — or rate your overall experience right now by replying: 1 = Poor 2 = Fair 3 = Good 4 = Very good 5 = Excellent Your responses are confidential and used only to improve our services. — [Agency name] Quality Team

  • Start full survey
  • 5 — Excellent
  • I have feedback to share

WhatsApp for Home Health & Hospice →Home Health & Hospice conversation flow →

Public & Community

Education & Schools

Enrollment, schedules, alerts. 2 of 6 templates in this pack.

Enrollment & deadline

Rich card · 4 buttons

Drive prospective students or families to complete enrollment before a deadline, using urgency and a single-tap CTA to the application portal.

[First name], your [Term] enrollment closes [Deadline date]

You're just a few steps from securing your place at [School name]. Finish your application before [Deadline date] and lock in your spot — late applications are subject to availability and may lose access to early-registration discounts. Here's what you still need to complete: • [Step 1] • [Step 2] It takes less than 5 minutes. Tap below to pick up right where you left off.

  • Finish my application
  • View requirements
  • Call admissions
  • Remind me tomorrow

Progress update

Rich card · 3 buttons

Share a student's academic progress summary with parents or guardians — grades, attendance, or milestone achievements — in a visually engaging format that encourages deeper engagement via the portal.

[Student name]'s [Term] progress update from [School name]

Hi [Guardian first name], Here's [Student name]'s academic progress summary for [Term]: Overall GPA: [GPA] Attendance: [Attendance %]% ([Absences] absences) Subject highlights: • [Subject 1]: [Grade 1] — [Comment 1] • [Subject 2]: [Grade 2] — [Comment 2] • [Subject 3]: [Grade 3] — [Comment 3] [Teacher message] View the full report card and schedule a parent-teacher conference through the parent portal.

  • View full report card
  • Book a conference
  • Send a message

WhatsApp for Education & Schools →Education & Schools conversation flow →

Logistics & Delivery

Tracking, delivery windows, proof of delivery. 2 of 6 templates in this pack.

Order dispatched

Rich card · 3 buttons

Notify the customer the moment their order leaves the warehouse, confirming shipment details and providing a tracking link.

📦 Your order is on its way, [First name]!

Great news — your order #[Order number] has been dispatched from our warehouse and is now in the hands of [Carrier name]. Estimated delivery: [Estimated date] Tracking number: [Tracking number] Tap 'Track my order' below for live updates, or reply STOP to opt out of delivery notifications.

  • Track my order
  • Change address
  • Call support

Delivery feedback

Text message · 4 buttons

Collect a quick post-delivery satisfaction rating and optional comment to surface service issues and gather social proof.

How was your delivery, [First name]?

Hi [First name], your order #[Order number] was delivered on [Delivery date] — we'd love to know how it went! How would you rate your delivery experience? ⭐ Tap a rating below or reply with a number (1–5). Your feedback takes less than 30 seconds and helps us improve. Reply STOP to stop receiving messages from [Brand name].

  • ⭐⭐⭐⭐⭐ Excellent
  • ⭐⭐⭐ It was okay
  • 👎 Had an issue
  • Leave full review

WhatsApp for Logistics & Delivery →Logistics & Delivery conversation flow →

Government & Public Sector

Services, alerts, reminders. 2 of 6 templates in this pack.

Service appointment

Rich card · 4 buttons

Confirm a scheduled government service appointment and give residents one-tap options to manage or get directions.

Your [Service type] appointment is confirmed — [Date] at [Time]

Hi [First name], Your appointment with [Department name] is confirmed: 📅 Date: [Date] 🕐 Time: [Time] 📍 Location: [Location address] 🔖 Reference: [Appointment ref] Please bring a valid photo ID and any required supporting documents. Allow extra time for building security screening. Need to change your appointment? Tap below or call [Department phone]. Cancellations must be made at least 24 hours in advance. City of [City name] — [Department name]

  • Get directions
  • Add to calendar
  • Reschedule
  • Call us

Survey

Text message · 4 buttons

Invite residents to complete a short satisfaction or feedback survey following a government service interaction.

How did we do? Share your feedback on your recent [Service type] experience

Hi [First name], Thank you for using [Department name] services on [Service date]. We'd love to hear how we did. Your feedback helps us improve services for all residents. The survey takes less than 2 minutes to complete. 🗳️ Survey closes: [Survey deadline] 🔒 Your responses are anonymous. Tap below to start, or use this link: [Survey URL] Thank you for helping us serve [City name] better. City of [City name] — [Department name]

  • Start survey
  • Excellent
  • Good
  • Needs improvement

WhatsApp for Government & Public Sector →Government & Public Sector conversation flow →

Utilities & Energy

Bills, outages, usage. 2 of 6 templates in this pack.

Outage alert

Text message · 3 buttons

Notify customers of an active service outage in their area with an estimated restoration time and a self-serve status link.

Service outage in your area — [Outage area]

Hi [First name], We've detected a service outage affecting [Outage area]. Our crew is already on-site and working to restore service. Estimated restoration: [ETA] Affected customers: approximately [Affected count] Outage cause: [Cause] We'll send you another update as soon as power is restored. No action is needed on your end. Account: [Account number] Report: [Status URL] Thank you for your patience — we're sorry for the inconvenience.

  • View outage map
  • Call support
  • Got it, thanks

Survey

Text message · 4 buttons

Request feedback from a customer after a service interaction or billing cycle using quick-reply buttons to capture a satisfaction score.

How did we do? Quick 1-question survey — takes 10 seconds

Hi [First name], Thank you for being a Brightline Energy customer. We'd love to hear how we're doing. How satisfied are you with your [Interaction type] experience on [Interaction date]? Tap a reply below — it only takes a second. Your feedback helps us improve service for everyone. Reference: [Interaction ref] Reply STOP to stop receiving these messages.

  • Very satisfied
  • Satisfied
  • Not satisfied
  • Full survey

WhatsApp for Utilities & Energy →Utilities & Energy conversation flow →

Telecom & ISPs

Activation, billing, support. 2 of 6 templates in this pack.

Activation

Rich card · 4 buttons

Welcome a new subscriber and guide them through first-time SIM or eSIM activation with tappable setup steps.

Your [Carrier name] line is live, [First name]

Welcome to [Carrier name]! Your new line ending in [Last 4] is active and ready to go. Here's what to do next: 1. Set up voicemail — dial [Voicemail number] or tap below. 2. Transfer your old number — takes under 5 minutes. 3. Add a data boost or international plan anytime in the app. Need help? Our team is here 24/7. Reply HELP or tap Support below.

  • Set up voicemail
  • Open my account
  • Transfer my number
  • Call support

Win-back

Rich card · 4 buttons

Re-engage a churned or at-risk subscriber with a personalised offer to return or stay, using an emotionally positive visual.

We miss you, [First name] — here's [Offer headline]

Hi [First name], we noticed you haven't been with [Carrier name] for a while and we'd love to have you back. Here's a special offer just for you: [Offer detail] This offer is valid until [Offer expiry] and is reserved exclusively for you. No lock-in contracts. Want to talk first? Tap 'Chat with us' and a real person will answer. Or tap 'Redeem offer' to switch back in minutes.

  • Redeem offer
  • Chat with us
  • Tell me more
  • No thanks

WhatsApp for Telecom & ISPs →Telecom & ISPs conversation flow →

Religious Organizations

Events, giving, updates. 2 of 6 templates in this pack.

Service invite

Rich card · 4 buttons

Invite congregation members to an upcoming worship service with service time, location, and one-tap actions to confirm attendance or give online.

Join us this Sunday, [Date] at [Time] 🙏

Hi [First name], we'd love to worship with you this Sunday! 📍 [Location name] 🕐 [Service time] 📖 Series: [Series name] [Custom message] Can't make it in person? Join us online at [Stream URL]. We look forward to seeing you!

  • I'll be there 🙏
  • Give online
  • Watch livestream
  • Add to calendar

Newsletter

Rich card · 4 buttons

Deliver a weekly or monthly congregation newsletter summary — announcements, upcoming events, and community highlights — with a link to the full edition.

[Org name] Newsletter — [Edition date]

Hi [First name], here's what's happening at [Org name] this [Period]: 📣 This week's message: [Sermon title] by [Speaker name] 🗓 Upcoming events: • [Event 1 name] — [Event 1 date] • [Event 2 name] — [Event 2 date] • [Event 3 name] — [Event 3 date] 🙏 Prayer focus: [Prayer focus] 💬 Community spotlight: [Spotlight blurb] Read the full edition for all the details, photos, and more. God bless!

  • Read full newsletter
  • Upcoming events
  • Unsubscribe
  • Give online

WhatsApp for Religious Organizations →Religious Organizations conversation flow →

Membership Associations

Renewals, events, benefits. 2 of 6 templates in this pack.

Membership renewal

Rich card · 3 buttons

Prompt members approaching their expiry date to renew their membership with a single-tap action before lapsing.

[First name], your membership expires [Expiry date]

Hi [First name], Your [Association name] membership expires on [Expiry date]. Renewing takes just seconds and keeps all your benefits active: • Access to [Benefit 1] • Discounts on [Benefit 2] • Exclusive member events and networking Renew now to avoid any interruption. Questions? Reply or call us.

  • Renew now
  • View my benefits
  • Questions?

Win-back

Rich card · 3 buttons

Re-engage lapsed former members with a personalised message and a time-limited incentive to rejoin the association.

We miss you, [First name] — come back with [Discount]% off

Hi [First name], We noticed your [Association name] membership lapsed on [Lapse date] and we'd love to welcome you back. For a limited time, rejoin at [Discount]% off your first year — that's just [Discounted price] instead of [Regular price]. Your previous member benefits and network connections can be restored instantly when you rejoin. This offer expires [Offer expiry]. Tap below to see what's new and take advantage of your exclusive rate.

  • Rejoin now
  • What's new
  • Not interested

WhatsApp for Membership Associations →Membership Associations conversation flow →

Childcare & Daycare

Enrollment, updates, reminders. 2 of 6 templates in this pack.

Enrollment

Rich card · 4 buttons

Guide prospective families through the enrollment process and prompt them to complete registration for an open spot.

Welcome to [Center name] — reserve [Child name]'s spot

Hi [Parent first name], we're thrilled you're considering [Center name] for [Child name]! 🌟 We currently have an opening in our [Program name] program ([Age range]) starting [Start date]. Here's what's included: • [Feature 1] (e.g. structured learning & play) • [Feature 2] (e.g. nutritious meals & snacks) • [Feature 3] (e.g. daily progress updates via app) • Fully licensed & insured staff, 1:[Ratio] ratio To hold this spot, complete your enrollment form and submit a $[Deposit amount] refundable deposit by [Deadline date]. Questions? Reply here or call us anytime.

  • Complete enrollment
  • Call us
  • Schedule a tour
  • Learn more

Survey

Text message · 3 buttons

Collect parent satisfaction feedback or program preferences through a short post-period or ongoing survey to improve service quality.

Quick question for you, [Parent first name] — how are we doing?

Hi [Parent first name], Thank you for entrusting [Center name] with [Child name]'s care. Your feedback helps us get better every day! 💬 We have a short [Survey length]-question survey — it takes about [Time estimate] minutes. Your responses are anonymous unless you choose to share your name. 📋 Survey topic: [Survey topic] Tap below to share your thoughts. Your feedback is read by our leadership team and used to shape real improvements. Thank you for helping us be the best we can be! — [Center name] Team Reply STOP to opt out of surveys.

  • Take the survey
  • Maybe later
  • Not interested

WhatsApp for Childcare & Daycare →Childcare & Daycare conversation flow →

Tutoring & Test Prep

Scheduling, progress, reminders. 2 of 6 templates in this pack.

Session scheduling

Rich card · 4 buttons

Confirm an upcoming tutoring session with the parent or student and offer one-tap confirmation or rescheduling options.

Your session is confirmed for [Date] at [Time]

Hi [First name], [Student name]'s [Subject] tutoring session with [Tutor name] is scheduled for [Date] at [Time]. Location: [Location or link] Please confirm below so your tutor can prepare the right materials. Need a different time? Tap Reschedule and pick a new slot — no phone call needed.

  • Confirm session
  • Reschedule
  • Add to calendar
  • View session plan

Welcome

Rich card · 4 buttons

Greet a new student or parent after enrollment, confirm their first session, and set expectations for the tutoring experience.

Welcome to [Brand name], [First name]! Your first session is booked.

Hi [First name], we're thrilled to have [Student name] join [Brand name]! Here's what happens next: 1. First session: [First session date] at [First session time] with [Tutor name] 2. Location / link: [Location or link] 3. What to bring: [Materials] Your tutor will start with a short diagnostic to understand [Student name]'s strengths and goals — so please come ready to share any recent test scores or feedback from school. Have questions before then? Tap below to reach us anytime. Let's get started — great things ahead!

  • Add first session
  • View student portal
  • Call us
  • I have a question

WhatsApp for Tutoring & Test Prep →Tutoring & Test Prep conversation flow →

Universities & Colleges

Admissions, deadlines, campus. 2 of 6 templates in this pack.

Application step

Rich card · 4 buttons

Guide a prospective student through a specific step in their application with a clear CTA to continue or get help.

Step [Step number] of [Total steps]: [Step name]

Hi [First name], You're making great progress on your [Program name] application at [University name]! Here's what to do next: [Step instructions] This step should take about [Estimated time]. You have until [Deadline date] to complete your full application. Need help? Our admissions team is here Mon–Fri, 9 AM–5 PM.

  • Continue application
  • Get help
  • Save for later
  • Call admissions

Orientation

Rich card · 4 buttons

Welcome new students to campus and provide orientation schedule details, essential links, and a call-to-action to confirm attendance or build their schedule.

Welcome to [University name], [First name]! Your orientation starts [Orientation date]

Hi [First name], welcome to the [University name] Class of [Graduation year]! We can't wait to meet you. Here's what you need to know about Orientation: Date: [Orientation date] Check-in: [Checkin time] at [Checkin location] Program ends: [End time] What to bring: • Your student ID (or government-issued ID if yours hasn't arrived) • [Additional items] Your full orientation schedule and campus map are in the portal. Need to request accommodations or have dietary needs? Let us know before [Accommodation deadline]. We're so excited to welcome you to campus!

  • View my schedule
  • Add to calendar
  • Campus map
  • I need help

WhatsApp for Universities & Colleges →Universities & Colleges conversation flow →

Political Campaigns & Advocacy

GOTV, events, volunteers. 2 of 6 templates in this pack.

GOTV reminder

Rich card · 4 buttons

Remind registered supporters of election day details — polling location, hours, and a one-tap commitment to vote — to maximize turnout.

[First name], today is Election Day — your vote counts 🗳️

Hi [First name]! Polls are open [Poll open time] – [Poll close time] today, [Election date]. Your polling place: 📍 [Polling place name] [Polling place address] Bring a valid photo ID. Lines can be long mid-day — mornings and evenings tend to move faster. Every vote shapes [Race description]. Tap below to confirm your location or get a ride to the polls.

  • Find my polling place
  • I'll vote today!
  • Get a ride
  • Need more info

Thank-you

Text message · 3 buttons

Acknowledge a supporter's vote, donation, or volunteer shift with a genuine personal thank-you that reinforces loyalty and primes future engagement.

Thank you, [First name] — you made a difference today.

Hi [First name], Thank you so much for [Action taken] — it truly means everything to our campaign. [Personalized message] Because of supporters like you, we're building a real movement in [District name]. With [Days to election] days until [Election name], every act of support brings us one step closer. Want to keep the momentum going? Here's how: • Share our message with a friend • Sign up for a volunteer shift • Follow us for the latest updates From the bottom of our hearts — thank you. 🙏 — The [Campaign name] Team

  • Volunteer too
  • Share with a friend
  • Follow us online

WhatsApp for Political Campaigns & Advocacy →Political Campaigns & Advocacy conversation flow →

Public Transit & Mobility

Schedules, alerts, passes. 2 of 6 templates in this pack.

Arrival alert

Text message · 4 buttons

Notify a rider in real time that their bus or train is approaching, with the expected arrival time and stop details.

[Route name] arrives in [Minutes] min — Stop [Stop ID]

Hi [First name], your [Route name] is on its way! 🚌 Arriving in approximately [Minutes] minutes 📍 Stop [Stop ID] — [Stop name] 🕐 Scheduled: [Scheduled time] | Live: [Live time] Tap below to see the live map or check the next departure if you miss this one.

  • Live map
  • Next departure
  • Stop directions
  • Stop alerts off

Survey

Text message · 4 buttons

Collect post-journey satisfaction feedback from riders using quick-reply chips to measure service quality and identify improvement areas.

How was your journey on [Route name] today?

Hi [First name], thanks for riding with [Agency name] today! We'd love your feedback on your [Route name] journey from [Origin] to [Destination] at [Journey time]. It takes less than 60 seconds — just tap a rating below. ⭐ How would you rate today's journey overall? Your feedback helps us improve punctuality, cleanliness, and on-board experience for every rider. All responses are anonymous unless you choose to share your details.

  • ⭐⭐⭐⭐⭐ Excellent
  • ⭐⭐⭐ Average
  • ⭐ Poor
  • Full survey

WhatsApp for Public Transit & Mobility →Public Transit & Mobility conversation flow →

Coworking & Offices

Bookings, access, community. 2 of 6 templates in this pack.

Desk booking

Rich card · 4 buttons

Confirm a hot-desk or dedicated-desk reservation and give the member one-tap access to their booking details or same-day add-ons.

Your desk is booked — [Location name]

Hi [First name], your [Desk type] desk is confirmed for [Date] from [Start time] to [End time]. Location: [Location name], [Floor or zone] Booking ref: [Booking ref] Your mobile access key will activate 15 minutes before your slot. Need to extend, cancel, or add a meeting room? Tap below.

  • View booking
  • Book a meeting room
  • Cancel booking
  • Get directions

Tour invite

Rich card · 4 buttons

Invite a prospective member to schedule an in-person tour of the coworking space, showcasing the environment with a rich visual.

See [Location name] in person — book your free tour

Hi [First name], thanks for your interest in [Location name]! We'd love to show you around. On your tour you'll see: • Hot desks, dedicated desks & private offices • [Number of meeting rooms] meeting rooms with AV • High-speed Wi-Fi, printing & on-site café • Member events and community perks Tours typically take 20–30 minutes and are completely free. Pick a time that suits you and we'll have a space champion ready to meet you. We're located at [Location address].

  • Book a tour
  • Call us
  • Get directions
  • Send me pricing

WhatsApp for Coworking & Offices →Coworking & Offices conversation flow →

Travel & Leisure

Travel & Tourism

Itineraries, boarding, disruption alerts. 2 of 6 templates in this pack.

Itinerary & boarding pass

Rich card · 4 buttons

Deliver a traveler's complete itinerary and digital boarding pass in a single rich card so they have everything they need before heading to the airport.

✈️ Your trip to [Destination] is confirmed — boarding pass inside

Hi [First name], everything is set for your journey! 🗓 [Departure date] 🛫 [Origin airport] → [Destination airport] 🕐 Departs [Departure time] | Arrives [Arrival time] ✈️ Flight [Flight number] | Seat [Seat number] | Gate [Gate] Your boarding pass is ready. Add it to your wallet for offline access or tap below to view it now. Check-in closes [Checkin close time]. Have a wonderful flight, [First name]! 🌍

  • View boarding pass
  • Add to calendar
  • View full itinerary
  • Call support

Trip feedback

Rich card · 4 buttons

Collect a post-trip satisfaction rating and open-ended feedback from the traveler shortly after arrival to drive review generation and service improvement.

🌟 How was your trip to [Destination], [First name]?

Welcome home, [First name]! We hope your journey to [Destination] was everything you hoped for. We'd love to hear how we did. Your feedback takes just 30 seconds and helps us make every trip better. ✈️ Flight [Flight number] on [Travel date] How would you rate your overall experience? 👇 Tap a star below, or reply with a number from 1–5.

  • ⭐⭐⭐⭐⭐ Excellent
  • ⭐⭐⭐⭐ Good
  • ⭐⭐⭐ Average
  • Leave full review

WhatsApp for Travel & Tourism →Travel & Tourism conversation flow →

Airlines

Check-in, gates, disruptions. 2 of 6 templates in this pack.

Check-in

Rich card · 4 buttons

Confirm successful online check-in, deliver boarding pass details, and surface one-tap wallet and upgrade actions.

You're checked in, [First name]! ✈ Flight [Flight number] — Gate [Gate], boarding at [Boarding time].

Hi [First name], your check-in for flight [Flight number] from [Origin] to [Destination] on [Date] is confirmed. Your seat: [Seat number] ([Cabin class]) Boarding starts: [Boarding time] at Gate [Gate], Terminal [Terminal] Add your boarding pass to Apple Wallet or Google Wallet now so you're ready to go. Need a better seat? Upgrade options are available right up until boarding closes. Have a great flight!

  • Add to Wallet
  • Upgrade seat
  • View boarding pass
  • Need help?

Loyalty status

Rich card · 4 buttons

Celebrate a tier achievement or milestone with the frequent flyer, summarise their current status and benefits, and encourage the next loyalty action.

Congratulations, [First name] — you've reached [Tier name] status!

🎉 Welcome to [Tier name], [First name]! You've earned [Total miles] miles this year, unlocking our [Tier name] tier. Your new benefits are now active: • [Benefit 1] • [Benefit 2] • [Benefit 3] • [Benefit 4] Your status is valid until [Status expiry date]. You need [Miles to next tier] more miles to reach [Next tier name]. Your current miles balance: [Miles balance] miles Redemption value: [Miles value] Explore your full benefits or redeem miles towards your next trip.

  • View my benefits
  • Redeem miles
  • Check miles balance
  • Note status expiry

WhatsApp for Airlines →Airlines conversation flow →

Cruise Lines

Boarding, excursions, updates. 2 of 6 templates in this pack.

Boarding pass

Rich card · 4 buttons

Deliver a mobile boarding pass with embarkation details and a prompt to complete pre-boarding check-in before arriving at the terminal.

Your boarding pass is ready, [First name]

Welcome aboard [Ship name]! Your voyage from [Home port] departs on [Departure date]. Boarding opens at [Boarding time]. Please complete check-in and upload your travel documents before arriving at the terminal — it saves you time at the pier. Your cabin: [Cabin number] | Muster station: [Muster station] See you on board!

  • Complete check-in
  • View boarding docs
  • Dining preferences
  • Need help?

Review request

Text message · 4 buttons

Request a post-voyage review or satisfaction survey shortly after disembarkation to capture sentiment and drive public ratings on travel review platforms.

How was your voyage, [First name]? We'd love your feedback

Thank you for sailing with us on [Voyage name]! We hope it was an unforgettable experience. Your feedback helps us improve every voyage. It takes less than 2 minutes — and we genuinely read every response. Tap below to share your thoughts, or simply reply with a number from 1 (needs improvement) to 5 (outstanding). Thank you again, and we hope to welcome you back on board soon.

  • Leave a review
  • Take our survey
  • 5 - Outstanding
  • Not now

WhatsApp for Cruise Lines →Cruise Lines conversation flow →

Car Rental

Pickup, upgrades, returns. 2 of 6 templates in this pack.

Pickup confirm

Rich card · 4 buttons

Confirm the customer's rental reservation and enable counter-skip digital check-in with tappable actions.

Your [Car class] is ready, [First name]

Great news — your [Car class] ([License plate]) is confirmed and waiting at [Location name]. Pickup: [Pickup date] at [Pickup time] Return: [Return date] at [Return time] Confirmation #: [Booking ref] Skip the counter — tap Check In below to complete digital check-in before you arrive. Need directions or have a question? We're here.

  • Check in now
  • View booking
  • Get directions
  • Call us

Win-back

Rich card · 3 buttons

Re-engage lapsed customers who have not rented in a defined period with a time-limited exclusive discount.

We miss you, [First name] — here's [Discount amount] off your next rental

It's been a while since your last trip with us, and we'd love to have you back behind the wheel. Here's an exclusive offer just for you: [Discount amount] off your next rental Use code: [Promo code] Valid until: [Offer expiry] No minimum rental period. Applies to all vehicle classes. Book in the next [Urgency days] days to claim your discount. Tap below to browse available cars — your discount will be applied at checkout automatically.

  • Browse cars
  • Claim my discount
  • Not right now

WhatsApp for Car Rental →Car Rental conversation flow →

Theme Parks & Attractions

Tickets, wait times, upsells. 2 of 6 templates in this pack.

Ticket delivery

Rich card · 4 buttons

Deliver purchased park tickets digitally and prompt guests to add them to their mobile wallet before arrival.

Your [Park name] tickets are ready, [First name]!

Great news — your tickets for [Visit date] are confirmed and waiting in your wallet. Here's what you have: 🎟 [Ticket count]x [Ticket type] ([Age group]) 📅 Date: [Visit date] ⏰ Park opens: [Open time] Tap below to add your tickets to your mobile wallet for fast, contactless entry. No printing needed — just tap your phone at the gate. See you at the park!

  • Add to Wallet
  • View park map
  • Today's wait times
  • Need help?

Return visit

Rich card · 4 buttons

Re-engage past guests post-visit with a personalised incentive to book their next trip, driving repeat attendance and loyalty.

We miss you, [First name] — come back and save [Discount]%

It was so great having you at [Park name] on [Last visit date]! We hope you made some incredible memories. We'd love to see you again — here's an exclusive offer just for you: 🎟 [Discount]% off your next visit 🗓 Valid until: [Offer valid until] 🎢 New this season: [New attraction] 💳 Your code: [Return code] What's new since your last visit: • [Update 1] • [Update 2] • [Update 3] Book now and start planning your next adventure!

  • Get [Discount]% off
  • See what's new
  • Send me a reminder
  • Unsubscribe

WhatsApp for Theme Parks & Attractions →Theme Parks & Attractions conversation flow →

Museums & Galleries

Tickets, exhibits, memberships. 2 of 6 templates in this pack.

Timed-entry ticket

Rich card · 4 buttons

Deliver a timed-entry ticket confirmation and allow the recipient to add the visit to their calendar or view their mobile pass.

Your timed-entry ticket — [Museum name]

Hi [First name], your visit is confirmed! 📅 Date: [Visit date] 🕐 Entry window: [Entry time] 🎟️ Tickets: [Ticket count] ([Ticket type]) 📍 [Museum name], [Gallery wing] entrance Show this message or your mobile pass at the door — no printing needed. Arrive up to 10 minutes before your window and proceed to the priority lane. Have questions? Tap 'Contact Us' or visit our website for visitor info including accessibility, lockers, and café hours.

  • Add to calendar
  • Get directions
  • Visitor info
  • Contact us

Gift shop offer

Rich card · 4 buttons

Promote a seasonal sale, new product line, or exclusive item in the museum gift shop to drive online or in-store purchases.

[Offer headline] — [Museum name] Gift Shop

[First name], treat yourself (or someone special) to something from the [Museum name] Gift Shop. 🎁 [Offer detail] — [Offer terms] This week's highlights: • [Product 1] — £[Price 1] • [Product 2] — £[Price 2] • [Product 3] — £[Price 3] Shop our full range of exhibition prints, art books, jewellery, ceramics, and exclusive branded pieces — all curated by our team. 🛒 Shop online for free delivery on orders over £[Free delivery threshold], or pick up in-store on your next visit. ⏰ Offer ends [Offer expiry].

  • Shop now
  • See top picks
  • Gift wrapping info
  • Unsubscribe

WhatsApp for Museums & Galleries →Museums & Galleries conversation flow →

Casinos & Gaming

Offers, events, loyalty. 2 of 6 templates in this pack.

Play offer

Rich card · 4 buttons

Deliver a personalized free-play credit or comp offer to drive an immediate casino visit.

[First name], your $[Credit amount] free-play offer is live tonight

Your exclusive offer is ready, [First name]. Tap below to claim your $[Credit amount] free-play credit — valid [Offer date] only at [Property name]. Head to the [Room name] and show your [Loyalty tier] card at the cage to redeem. Offer expires at midnight. Enjoy complimentary valet when you arrive.

  • Claim my credit
  • See offer details
  • Get directions
  • Remind me later

Win-back

Rich card · 4 buttons

Re-engage lapsed players who haven't visited in a defined period with a compelling comeback offer.

[First name], we miss you — here's $[Offer amount] to welcome you back

Hi [First name], it's been [Days since visit] days since your last visit to [Property name] — and we've been thinking about you. To welcome you back, we're offering you $[Offer amount] in free play, valid [Offer start date] through [Offer end date]. Use it on any game floor with your [Loyalty tier] card — no minimum spend required. A lot has changed since your last visit: [Property update] is now open, and we've expanded our [New feature]. We'd love for you to come see for yourself. Tap below to claim your offer. It takes just a few seconds.

  • Claim my offer
  • See what's new
  • Get directions
  • Unsubscribe

WhatsApp for Casinos & Gaming →Casinos & Gaming conversation flow →

Sports Teams & Venues

Tickets, gameday, merch. 2 of 6 templates in this pack.

Mobile ticket

Rich card · 4 buttons

Deliver digital game tickets to fans' phones with quick access to wallet, entry gate info, and parking on gameday.

Your tickets are ready, [First name] — tap to enter

Gameday is here! Your [Number tickets] ticket(s) for [Team name] vs [Opponent] on [Game date] at [Venue name] are in your wallet and ready to scan. Gate: [Entry gate] | Seat(s): [Section row seat] Doors open: [Doors open time] | Kick-off / tip-off: [Start time] Tap below to open your mobile ticket, check parking options, or view today's lineup. Enjoy the match!

  • Open my tickets
  • View parking map
  • Today's lineup
  • Need help?

Fan survey

Text message · 4 buttons

Collect structured post-match or end-of-season feedback from fans via a short conversational survey to improve the matchday experience.

[First name], tell us what you thought about [Game date] — only 2 mins

Hi [First name], Thank you for coming to [Team name] vs [Opponent] at [Venue name] on [Game date]! We'd love your honest feedback to make every matchday better. It takes under 2 minutes — just tap the link below to start, or reply with a quick rating: ⭐ How would you rate your overall experience today? Reply 1 (Poor) · 2 (Fair) · 3 (Good) · 4 (Great) · 5 (Excellent) Or tap below to complete the full survey and be entered into our prize draw for [Prize description]. Survey closes: [Survey deadline].

  • Take the survey
  • Rate: 5 Excellent
  • Rate: 4 Great
  • Rate: 3 Good

WhatsApp for Sports Teams & Venues →Sports Teams & Venues conversation flow →

Wedding & Events Pros

Bookings, planning, reminders. 2 of 6 templates in this pack.

Consult booking

Rich card · 4 buttons

Invite an engaged couple to book an initial planning consultation with a single tap.

Let's plan your big day, [First name] 💍

Congratulations on your engagement! We'd love to help you create the wedding of your dreams. Book your complimentary planning consultation with [Planner name] and we'll cover: • Your vision, style, and priorities • Venue and vendor shortlists • Budget framework and timeline Consults are 45 minutes via video or in person at our studio. Your date [Preferred date] is still available — let's hold it for you.

  • Book consult
  • See packages
  • Call us
  • Not ready yet

Thank-you

Rich card · 4 buttons

Send a heartfelt post-wedding thank-you message that celebrates the couple, delivers final documents, and invites a review or referral.

Congratulations, [First name] & [Partner name]! 🥂

It was an absolute honour to be part of your wedding day. Thank you for trusting [Business name] to help create this moment — seeing everything come together for you was truly special. Your final documents are ready: 📄 Vendor receipts & contracts archive 📸 Photo handoff checklist 📋 Post-wedding to-do guide If you loved working with us, a quick review means the world and helps other couples find us: ⭐ Leave a review: [Review URL] Know someone getting engaged? We'd be honoured to be introduced. Thank you, and wishing you a wonderful honeymoon!

  • Leave a review
  • Download documents
  • Thank you!
  • Refer a friend

WhatsApp for Wedding & Events Pros →Wedding & Events Pros conversation flow →

Photography & Creative

Bookings, galleries, delivery. 2 of 6 templates in this pack.

Session booking

Rich card · 4 buttons

Confirm a photography session booking with date, time, and location details, and offer easy calendar add and directions actions.

Your session is confirmed, [First name]!

Hi [First name], your [Session type] session with [Studio name] is booked. 📅 Date: [Session date] 🕐 Time: [Session time] 📍 Location: [Location] Please arrive 10 minutes early. Wear comfortable clothing and avoid busy patterns. Your photographer will have everything else ready. If you need to reschedule, just tap below — we require at least 48 hours' notice. We can't wait to create something beautiful with you!

  • Add to calendar
  • Get directions
  • Reschedule
  • Call us

Review request

Rich card · 3 buttons

Request a star rating or written review from a client shortly after gallery delivery, directing them to Google or a preferred review platform to build social proof.

Loved your session? Leave us a review, [First name]!

Hi [First name], we hope you're absolutely in love with your [Session type] photos from [Studio name]! ⭐ If you enjoyed your experience, we'd be so grateful if you could take 60 seconds to leave us a review. It helps other clients find us and means the world to our team. Tap below to leave your review on [Review platform]. Honest feedback always welcome — we read every single one.

  • Leave a review
  • Loved it!
  • Had an issue

WhatsApp for Photography & Creative →Photography & Creative conversation flow →

Finance & B2B

Financial Services & Banking

Alerts, verification, personalized offers. 2 of 6 templates in this pack.

Transaction alert

Text message · 4 buttons

Notify a customer in real time when a transaction posts to their account and offer instant fraud controls.

🔔 Transaction alert: [Amount] at [Merchant]

Hi [First name], a [Transaction type] of [Amount] posted to your [Account type] ending in [Last 4] on [Date] at [Merchant]. If this was you, no action needed — you're all set. If you don't recognise this charge, tap 'Report issue' below and we'll lock your card and open a dispute right away. Current balance: [Balance] Questions? Reply HELP or call [Support phone]. Reply STOP to opt out of alerts.

  • That was me ✓
  • Report issue
  • View transaction
  • Call us

Statement ready

Text message · 4 buttons

Notify a customer that their monthly account statement is available and provide a secure one-tap link to view or download it.

📄 Your [Month] statement is ready — [Account name]

Hi [First name], Your [Month] statement for [Account name] (ending [Last 4]) is now available. Statement summary: • Closing balance: [Closing balance] • Total credits: [Total credits] • Total debits: [Total debits] • Minimum payment due: [Min payment] by [Due date] Tap 'View statement' for your full itemised statement. Your statement is available for [Retention days] days at the link below. Going paperless saves time and protects your information. If you haven't already, tap 'Go paperless' to turn off paper mail. For questions, reply HELP or call [Support phone]. Reply STOP to opt out of statement notifications.

  • View statement
  • Go paperless
  • Make a payment
  • Call support

WhatsApp for Financial Services & Banking →Financial Services & Banking conversation flow →

Insurance

Quotes, claims status, renewals. 2 of 6 templates in this pack.

Instant quote

Rich card · 4 buttons

Deliver a personalised insurance quote with a one-tap CTA so the prospect can review coverage options and bind a policy without leaving the conversation.

Your [Coverage type] quote is ready, [First name]

Hi [First name], based on the details you shared, here is your personalised [Coverage type] quote: Monthly premium: [Monthly premium] Coverage limit: [Coverage limit] Deductible: [Deductible] Policy start date: [Start date] This quote is valid until [Expiry date]. Tap below to review the full policy wording, compare add-ons, or speak with an adviser — no commitment required.

  • View full quote
  • Compare add-ons
  • Talk to an adviser
  • Not interested

Policy change confirmation

Text message · 3 buttons

Confirm to the policyholder that a requested change to their policy has been processed, providing the updated details and a reference number for their records.

Policy change confirmed: [Policy number]

Hi [First name], Your recent request to change your [Policy type] policy has been processed. Here is a summary of what changed: Change type: [Change type] Effective date: [Effective date] Reference: #[Change ref] Updated policy details: [Change summary] New annual premium: [New premium] ([Premium change note]) Your updated policy documents will be emailed to [Policyholder email] within 1 business day. If you did not request this change, please contact us immediately. Reply STOP to stop messages.

  • View updated policy
  • Report an issue
  • Download documents

WhatsApp for Insurance →Insurance conversation flow →

Consultations, case updates, e-sign. 2 of 6 templates in this pack.

Consultation booking

Rich card · 4 buttons

Invite a prospective or existing client to book a legal consultation with one-tap scheduling.

Book your free consultation with [Firm name]

Hi [First name], Thank you for reaching out to [Firm name]. We'd like to schedule a complimentary [Practice area] consultation at your convenience. During this [Duration]-minute call you'll speak directly with [Attorney name], who will: • Review your situation confidentially • Explain your legal options clearly • Outline next steps at no obligation Spots are limited — tap below to choose a time that works for you.

  • Book a time
  • Call us now
  • Send me options
  • Not right now

Outcome notification

Text message · 4 buttons

Inform a client of the outcome or resolution of their legal matter and outline any immediate next steps.

Important update on your matter — [Firm name]

Hi [First name], [Attorney name] has an important update regarding your matter (Ref: [Case reference]). [Outcome summary] Next steps: [Next steps] Full details and any related documents are available securely in your client portal. [Attorney name] is available to speak with you and answer any questions — please don't hesitate to reach out.

  • View full details
  • Speak to my attorney
  • Thank you
  • Book a follow-up

WhatsApp for Legal Services →Legal Services conversation flow →

Lending & Mortgages

Applications, status, rates. 2 of 6 templates in this pack.

Application step

Rich card · 4 buttons

Guide a loan applicant through their current application step with a clear next action and progress context.

Step [Step number] of [Total steps]: [Step name]

Hi [First name], your [Loan type] application is progressing well — you're on step [Step number] of [Total steps]. What to do next: [Step instructions] Estimated time to complete: [Estimated time]. If you have any questions, your loan officer [Officer name] is available on [Officer phone].

  • Complete this step
  • What's needed?
  • Call my officer
  • Save for later

Welcome

Rich card · 4 buttons

Welcome a new loan customer or applicant, introduce their assigned loan officer, and set clear expectations for the process ahead.

Welcome to [Lender name], [First name] — let's get started

Hi [First name], welcome! We're thrilled to help you with your [Loan type]. Your dedicated loan officer is [Officer name]. Direct line: [Officer phone] Email: [Officer email] Here's what to expect: 1. Application review ([Step 1 timeframe]) 2. Document collection ([Step 2 timeframe]) 3. Underwriting & approval ([Step 3 timeframe]) 4. Closing ([Step 4 timeframe]) You can track your progress, upload documents, and message [Officer name] directly through our secure portal. We'll send you updates at each milestone — reply STOP at any time to opt out of messages.

  • Open my portal
  • Call my officer
  • How long will it take?
  • What do I need?

WhatsApp for Lending & Mortgages →Lending & Mortgages conversation flow →

Wealth & Investing

Reviews, alerts, education. 2 of 6 templates in this pack.

Review scheduling

Rich card · 4 buttons

Prompt wealth-management clients to book their quarterly or annual portfolio review with a one-tap scheduling link.

Time for your [Review period] portfolio review, [First name]

Hi [First name], your [Review period] review is coming up. Let's take 30 minutes to check your progress toward [Goal name], review your allocations, and update your plan. Your advisor [Advisor name] has openings next week. Tap below to grab a time that works for you — it only takes a few seconds.

  • Book my review
  • Remind me later
  • Call my advisor
  • Questions first

Referral

Rich card · 3 buttons

Invite satisfied clients to refer friends or family to the firm with a clear incentive and a one-tap referral link.

[First name], know someone who could use a great advisor?

Hi [First name], thank you for trusting [Firm name] with your financial goals. Our best clients come from people like you. If you know a friend, family member, or colleague who could benefit from personalized wealth management, we'd love an introduction. When they become a client, [Referral incentive]. Referring takes less than a minute — just tap the button below to share your personal referral link.

  • Share my referral link
  • Tell me more
  • Not right now

WhatsApp for Wealth & Investing →Wealth & Investing conversation flow →

Crypto & Fintech

Alerts, verification, onboarding. 2 of 6 templates in this pack.

Onboarding step

Rich card · 3 buttons

Guide a newly registered user through the first key onboarding action — identity verification or wallet setup — with a warm, branded welcome card.

Welcome to [Brand name], [First name]! Let's set up your wallet.

You're just a few steps away from sending, receiving, and tracking crypto. To get started, we need to verify your identity — it only takes about 2 minutes. 📋 What you'll need: • A government-issued photo ID • A quick selfie for liveness check • Your residential address Once verified, your wallet is live and you can fund it instantly. Tap below to begin your KYC check securely.

  • Start verification
  • What is KYC?
  • Remind me later

Win-back

Rich card · 3 buttons

Re-engage a lapsed user who has not traded or logged in for an extended period by highlighting what's new, offering a limited-time incentive, and reducing friction to return.

We miss you, [First name] — here's [Promo offer] to come back

Hi [First name], it's been a while! A lot has changed at [Brand name] since your last visit — and we'd love to have you back. ✨ What's new: • [New feature 1] • [New feature 2] • [New feature 3] 🎁 Special offer for you: [Promo description] Valid until [Promo expiry] — exclusively for returning members. Your portfolio is waiting. Tap below to log back in and claim your offer.

  • Claim my offer
  • See what's new
  • Unsubscribe

WhatsApp for Crypto & Fintech →Crypto & Fintech conversation flow →

Tax & Accounting

Deadlines, documents, reviews. 2 of 6 templates in this pack.

Document request

Rich card · 3 buttons

Request missing tax documents from a client with a one-tap secure upload action to unblock filing.

[Firm name]: We need a few documents to file your [Tax year] return

Hi [First name], We're ready to prepare your [Tax year] tax return and just need a few items from you: • [Document 1] (e.g. W-2) • [Document 2] (e.g. 1099-NEC) • [Document 3] (e.g. mortgage interest statement) Tap the button below to upload securely — it takes less than two minutes. If you have questions or need to check which documents apply to your situation, reply or give us a call. Deadline to receive documents: [Upload deadline].

  • Upload docs securely
  • Call our office
  • I have questions

Referral

Rich card · 3 buttons

Invite a satisfied client to refer a friend or colleague to the firm in exchange for a referral reward.

[Firm name]: Refer a friend and earn [Reward description]

Hi [First name], We're so glad we could help with your [Tax year] taxes! If you know a friend, family member, or business owner who needs a great accountant, we'd love the introduction. Here's how our referral program works: • Share your unique referral link below • When they become a client and file with us, you'll receive [Reward description] • There's no limit — refer as many people as you like Your referral link: [Referral URL] Thank you for trusting us with your finances. Your referrals are the highest compliment we can receive.

  • Share my referral link
  • How does it work?
  • Not interested

WhatsApp for Tax & Accounting →Tax & Accounting conversation flow →

Recruiting & Staffing

Outreach, interviews, offers. 2 of 6 templates in this pack.

Candidate outreach

Rich card · 3 buttons

Introduce an open role to a prospective candidate and invite them to learn more or book a call.

[Role title] opportunity at [Company name] — we think you'd be a great fit

Hi [First name], I came across your background and immediately thought of a [Role title] role we're building out at [Company name]. The team is [Team size] strong, based in [Location], and this position offers [Key benefit] — something I thought might align with what you're looking for. No pressure at all — if the timing isn't right, that's totally fine. But if you're open to a quick 15-minute call to hear more, I'd love to connect. Tap below to see the full job description or pick a time to chat.

  • View job description
  • Book a 15-min call
  • Not interested

Re-engagement

Rich card · 4 buttons

Re-activate a lapsed candidate or silver-medallist from a previous hiring cycle when a suitable new role opens up.

[First name], a new [Role title] role just opened — and we thought of you first

Hi [First name], It's been a while since we last spoke — I hope things have been going well! We recently posted a [Role title] opening at [Company name] and your profile immediately came to mind. The role has evolved since we last chatted: [Role change highlight]. This time around we think the fit is even stronger. The team is [Team description] and the opportunity includes [New benefit]. If you're open to reconnecting, a quick 15-minute call is all it takes to catch up and hear the details. No commitment required — just a conversation. Tap below to see the full role or grab a time that works for you.

  • See the role
  • Book a call
  • Not right now
  • Tell me more

WhatsApp for Recruiting & Staffing →Recruiting & Staffing conversation flow →

HR & Internal Comms

Onboarding, alerts, surveys. 2 of 6 templates in this pack.

Onboarding

Rich card · 4 buttons

Welcome new hires on their first day and guide them through key onboarding steps with a branded, warm first impression.

Welcome to the team, [First name]! 🎉

Hi [First name], we're thrilled to have you joining [Company name] as [Job title] on [Start date]. Here's what to do before Day 1: • ✅ Complete your HR paperwork • 💻 Set up your laptop & accounts • 🪪 Collect your access badge from [Office location] • 📅 Your welcome meeting is at [Meeting time] Your manager [Manager name] will be your first point of contact. Don't hesitate to reach out! Reply STOP to opt out of HR messages.

  • Finish onboarding
  • Meet your team
  • Day 1 schedule
  • I have a question

Recognition

Rich card · 4 buttons

Celebrate an employee's achievement, milestone, or peer nomination by sending a branded recognition moment directly to their phone.

🌟 [First name], you've been recognized by [Company name]!

Congratulations, [First name]! 🎉 [Recognizing person] has nominated you for [Recognition category]: "[Recognition message]" You've earned [Reward description]. This has been added to your recognition profile and will be shared with your team. Thank you for embodying [Company value] — your contribution makes [Company name] a better place to work. Keep up the incredible work! — [Sender name], [Company name] People Team Reply STOP to opt out of HR recognition messages.

  • Thank you! 🙌
  • View my profile
  • Redeem reward
  • Share this

WhatsApp for HR & Internal Comms →HR & Internal Comms conversation flow →

Cybersecurity

Alerts, MFA, advisories. 2 of 6 templates in this pack.

MFA prompt

Text message · 3 buttons

Deliver a time-sensitive multi-factor authentication code and one-tap approve/deny actions so the user can verify or block a new sign-in instantly.

Sign-in verification needed — [Brand name]

Hi [First name], A sign-in to your [Brand name] account was just attempted. 📍 Location: [Location] 🖥 Device: [Device type] 🕐 Time: [Timestamp] Your one-time code is: [OTP code] This code expires in [Expiry minutes] minutes. If this was you, enter the code or tap Approve below. If this wasn't you, tap Block immediately — we'll lock the session and send a password reset link. Never share this code with anyone. [Brand name] will never call or text you asking for this code.

  • Approve sign-in
  • Block & secure account
  • Get help

Renewal

Rich card · 4 buttons

Remind a user that their cybersecurity subscription is approaching its renewal date, present the renewal offer with pricing clarity, and drive one-tap renewal or upgrade.

Your [Brand name] protection renews in [Days until renewal] days

Hi [First name], Your [Brand name] [Plan name] subscription is set to renew on [Renewal date] for [Renewal price]. Here's what your plan covers: 🛡 [Feature 1] 🛡 [Feature 2] 🛡 [Feature 3] Want to upgrade before renewal? Our [Upgrade plan name] plan adds [Upgrade benefit] for just [Upgrade price difference] more per month. If your payment details have changed or you'd like to review your plan, tap 'Manage subscription' — changes made before [Renewal date] will take effect at renewal. Thank you for staying protected with [Brand name]. Reply STOP to opt out of renewal reminders.

  • Renew now
  • Upgrade my plan
  • Manage subscription
  • Remind me later

WhatsApp for Cybersecurity →Cybersecurity conversation flow →

Developer Tools

Onboarding, incidents, usage. 2 of 6 templates in this pack.

Onboarding step

Rich card · 3 buttons

Guide a newly signed-up developer through their first critical setup step with a visual welcome card and tappable shortcuts to docs and the dashboard.

Welcome to [Product name], [First name] — let's deploy your first project

Your account is ready. Here's what to do next: 1. Add your first project in the dashboard (takes 2 min). 2. Install the CLI: `npm i -g [CLI package]` 3. Run `[CLI package] init` and follow the prompts. Once your project is initialized, hit 'Open Dashboard' to watch your first build go live. Our docs cover every step — tap 'View Docs' if you get stuck. You're on the [Plan name] plan. Your trial ends [Trial end date].

  • Open Dashboard
  • View Docs
  • I need help

Re-engagement

Rich card · 3 buttons

Win back a developer who has gone inactive by showcasing what has changed since they last logged in and giving them a low-friction reason to return.

We've missed you, [First name] — here's what's new in [Product name]

It's been [Days inactive] days since you last logged in. A lot has happened: [Whats new summary] Top things our developers are loving right now: • [Feature highlight 1] • [Feature highlight 2] • [Feature highlight 3] Your account and all your projects are still here. Log back in and pick up right where you left off — or start something new. As a thank-you for coming back, we're giving you [Incentive offer] — valid until [Offer expiry]. Reply STOP to stop receiving these messages.

  • Log Back In
  • See What's New
  • Unsubscribe

WhatsApp for Developer Tools →Developer Tools conversation flow →

Home & Trades

HVAC & Heating/Cooling

Quotes, tune-ups, alerts. 2 of 6 templates in this pack.

Instant quote

Rich card · 4 buttons

Deliver an instant price estimate for HVAC service and invite the customer to book immediately.

Your [Service type] quote from [Company name]

Hi [First name], Based on what you told us, here's your instant estimate: • Service: [Service type] • Estimated cost: [Quote low]–[Quote high] • Availability: as soon as [Earliest slot] This estimate is valid for [Validity hours] hours. Book now to lock in your slot — no payment required until the job is done. Questions? Tap to call us directly.

  • Book this slot
  • View full quote
  • Call us now
  • Get another quote

Review request

Text message · 3 buttons

Ask satisfied customers to leave a review after a completed HVAC job, with a direct link to the preferred review platform.

How did we do, [First name]? — [Company name]

Hi [First name], Thank you for choosing [Company name] for your [Service type] on [Job date]. We hope everything is running smoothly! If you have a moment, we'd really appreciate an honest review — it helps other homeowners find reliable HVAC care and helps us keep improving. It only takes 60 seconds. Tap the button below to share your experience.

  • Leave a review
  • I have an issue
  • No thanks

WhatsApp for HVAC & Heating/Cooling →HVAC & Heating/Cooling conversation flow →

Plumbing

Quotes, dispatch, follow-up. 2 of 6 templates in this pack.

Instant quote

Rich card · 4 buttons

Deliver a fast, tappable quote for a plumbing job so the customer can accept and book in a single reply.

Your [Service type] quote from [Company name]

Hi [First name], here's your no-obligation quote for [Service description]: Labour: [Labour cost] Parts: [Parts cost] Total: [Total cost] (inc. GST) Valid until [Expiry date]. Our licensed plumber can be there as soon as [Earliest slot]. Tap below to accept and lock in your time, or ask us a question.

  • Accept quote
  • Ask a question
  • Call us now
  • Add to calendar

Review request

Text message · 3 buttons

Ask a recently served customer for a public review to build the business's online reputation, with a single-tap link to the review platform.

How did we do, [First name]? — [Company name]

Hi [First name], we hope [Plumber name]'s visit to [Address] left everything running perfectly! We're a local business and honest reviews make a huge difference to us. If you're happy with the work, would you mind leaving us a quick review? It only takes a minute. Tap the button below — it goes straight to our [Review platform] page. If anything wasn't right, just reply here and we'll sort it out straight away. Thank you for choosing [Company name]!

  • Leave a review
  • Report an issue
  • No thanks

WhatsApp for Plumbing →Plumbing conversation flow →

Electricians

Quotes, scheduling, safety. 2 of 6 templates in this pack.

Instant quote

Rich card · 4 buttons

Deliver a personalised electrical job quote with scope, price, and a one-tap acceptance button so the homeowner can book on the spot.

Your quote from [Business name] — [Job type]

Hi [First name], Thanks for reaching out! Here's your personalised quote: • Job: [Job description] • Address: [Service address] • Estimated time: [Estimated duration] • Quote total: [Quote amount] (inc. parts & labour) This quote is valid until [Expiry date]. All work is carried out by licensed, insured electricians and backed by our [Warranty period] workmanship guarantee. Ready to go? Tap Accept Quote below and we'll lock in a time that suits you.

  • Accept quote
  • Call us
  • View full quote
  • Request changes

Review request

Text message · 3 buttons

Prompt a recently served customer to leave a public review, with a direct link to the review platform, to build social proof and local search ranking.

How did we do, [First name]? Leave [Business name] a review

Hi [First name], Thank you for choosing [Business name] for your [Job type] on [Job date] — we hope everything is working perfectly! If you're happy with the work, could you spare 60 seconds to leave us a review? It makes a huge difference to our small business and helps other homeowners find trustworthy electrical services. ⭐ Leave a review here: [Review URL] If anything wasn't quite right, please let us know directly so we can make it right: [Feedback email] or call [Phone number]. Thank you — the team at [Business name]

  • Leave a review
  • Give feedback
  • All good, thanks!

WhatsApp for Electricians →Electricians conversation flow →

Cleaning Services

Bookings, reminders, recurring. 2 of 6 templates in this pack.

Booking confirm

Rich card · 4 buttons

Confirms a newly scheduled cleaning appointment and invites the customer to add notes or extras before the visit.

Your cleaning is booked, [First name]!

Hi [First name], your cleaning with Sparkle Clean is confirmed for [Date] between [Window]. Address: [Address] Team: [Team name] Want to leave entry notes or add a deep-clean upgrade? Tap below. We'll send a reminder the day before. See you soon!

  • Confirm
  • Add entry notes
  • Manage booking
  • Add to calendar

Review request

Text message · 4 buttons

Asks satisfied customers to leave a public review shortly after a completed cleaning visit to build social proof and local SEO.

How did we do, [First name]?

Hi [First name], the Sparkle Clean team just finished your cleaning at [Address] — we hope everything is spotless! Would you mind taking 30 seconds to share your experience? Your review helps our team and helps other homeowners find us. Tap a star rating below or leave a full review — either way, thank you so much!

  • Leave a review
  • Everything was great!
  • I have feedback
  • Not now

WhatsApp for Cleaning Services →Cleaning Services conversation flow →

Landscaping & Lawn

Quotes, schedules, seasonal. 2 of 6 templates in this pack.

Instant quote

Rich card · 4 buttons

Deliver a personalized lawn care quote with service details and a clear call-to-action so the customer can accept or ask questions without leaving the conversation.

Your [Service type] quote is ready, [First name]

Hi [First name], here's your instant quote from [Business name]: • Service: [Service type] • Property size: [Property size] • Estimated price: [Quote amount] • Includes: [Service inclusions] This quote is valid until [Expiry date]. Tap below to book your first visit or ask us anything — we usually reply within a few minutes.

  • Accept quote
  • Ask a question
  • Call us
  • View full quote

Review request

Text message · 3 buttons

Ask a satisfied customer to leave a review on Google or another platform shortly after a completed lawn service visit, while the experience is fresh.

How did we do, [First name]? Leave [Business name] a quick review

Hi [First name], thanks for having us out today! We hope your lawn is looking its best. 🌿 If you have 60 seconds, we'd really appreciate a review — it helps our small team reach more neighbors like you: ⭐ [Review link] And if anything wasn't quite right, please let us know by replying here. We'll make it right.

  • Leave a review
  • Everything was great!
  • I have feedback

WhatsApp for Landscaping & Lawn →Landscaping & Lawn conversation flow →

Pest Control

Quotes, treatments, plans. 2 of 6 templates in this pack.

Instant quote

Rich card · 4 buttons

Deliver a personalised pest control quote instantly in chat, showing the pest type, property size, and estimated price so the homeowner can accept and book in one tap.

Your pest control quote is ready, [First name]

Hi [First name], here's your instant quote for [Property type] in [City]: Pest type: [Pest type] Property size: [Sq ft] sq ft Estimated price: [Price range] Service type: [Service type] This includes a full inspection, treatment, and a [Guarantee days]-day satisfaction guarantee. Our certified technicians are available as soon as [Earliest slot]. Ready to get started?

  • Book now
  • Call us
  • View full quote
  • Get a different quote

Review request

Text message · 3 buttons

Ask a satisfied customer to leave a public review after their service is complete, making it easy to tap through to the preferred review platform.

Mind sharing your experience, [First name]?

Hi [First name], thank you for choosing [Company name] for your [Pest type] treatment. We hope you're already seeing the difference! If you have 60 seconds, an honest review would mean a lot to our team and helps other homeowners find the right help. Tap below to leave a review on [Review platform] — it only takes a moment.

  • Leave a review
  • Maybe later
  • I have feedback

WhatsApp for Pest Control →Pest Control conversation flow →

Moving & Storage

Quotes, scheduling, tracking. 2 of 6 templates in this pack.

Instant quote

Rich card · 4 buttons

Deliver a personalized moving quote instantly in-message so the customer can review pricing and book without visiting a website.

Your [Origin city] → [Destination city] quote is ready, [First name]

Hi [First name], here is your custom moving quote: 📦 Bedrooms: [Bedrooms] 📍 From: [Origin address] 📍 To: [Destination address] 📅 Target date: [Move date] 💰 Estimated total: [Quote low]–[Quote high] Includes: full-service load & unload, blanket wrap, basic liability coverage. This quote is valid for 7 days. Lock in your crew today — weekends fill fast. Questions? Reply or tap below.

  • Book this move
  • View full quote
  • Call us
  • Adjust details

Review request

Text message · 4 buttons

Request a post-move review from the customer to build social proof and surface any service issues before they escalate to public complaints.

How did your move go, [First name]? We'd love your feedback

Hi [First name], welcome to your new place! We hope the move went smoothly. Your crew: [Crew names] Move date: [Move date] Booking: #[Booking ID] We'd really appreciate 60 seconds of your time — your feedback helps us improve and helps other families find trusted movers. How would you rate your experience overall? Tap a star rating below or leave a full review on Google — it means the world to our team. 🙏 If anything didn't go as expected, please reply here first and we'll make it right.

  • Leave a review
  • ⭐⭐⭐⭐⭐ Excellent
  • It was okay
  • Had an issue

WhatsApp for Moving & Storage →Moving & Storage conversation flow →

Solar & Clean Energy

Quotes, installs, savings. 2 of 6 templates in this pack.

Savings quote

Rich card · 4 buttons

Deliver a personalized solar savings estimate and prompt the homeowner to review their quote and book a site visit.

Your solar savings estimate is ready, [First name]

Hi [First name], Based on your home at [Address], our energy model estimates: • System size: [System kW] kW • Est. annual savings: $[Annual savings] • Est. payback period: [Payback years] years • 25-year projected savings: $[Lifetime savings] Your quote is valid until [Expiry date]. Tap below to review the full breakdown or book a free in-home consultation—no commitment required.

  • View full quote
  • Book consultation
  • Call us
  • Not interested

Review request

Rich card · 3 buttons

Request a post-installation online review from a satisfied solar customer to build social proof and improve local search rankings.

How was your solar install, [First name]? Share your experience

Hi [First name], Your solar system has been live for [Days since install] days — congratulations on going solar! 🌞 We'd love to hear how the experience went. Your honest review helps other homeowners make confident decisions, and it means the world to our team. It only takes 60 seconds. Tap below to leave a review on [Review platform].

  • Leave a review
  • Maybe later
  • Talk to us first

WhatsApp for Solar & Clean Energy →Solar & Clean Energy conversation flow →

Property Management

Leasing, maintenance, rent. 2 of 6 templates in this pack.

Tour booking

Rich card · 4 buttons

Invite a prospective tenant to schedule an in-person or virtual property tour with a single tap.

[Property name] — Schedule Your Tour

Hi [First name], thanks for your interest in [Unit address]! 🏠 This [Bed]BR/[Bath]BA unit is available [Available date] at $[Rent]/mo. Take a look and book a time that works for you — tours fill up fast. 📍 [Property name], [City] ⏱ Tours run ~20 minutes 📅 Next available: [Next slot]

  • Book a tour
  • View listing
  • Call leasing office
  • Questions?

Notice

Text message · 4 buttons

Deliver formal property management notices (entry, rent increase, lease violation, policy change) with delivery confirmation and a document link.

Official Notice — [Notice type] | [Property name]

Hi [First name], This is an official notice from [Property name] regarding your tenancy at [Unit address]. 📋 Notice type: [Notice type] 📅 Effective date: [Effective date] [Notice body] A full copy of this notice is attached as a PDF for your records. If you have questions or wish to respond formally, please contact your property manager within [Response window] days. Property Manager: [Manager name] 📞 [Manager phone] 📧 [Manager email]

  • View notice PDF
  • Call property manager
  • I acknowledge
  • Dispute process

WhatsApp for Property Management →Property Management conversation flow →

Use the full template packs

Each industry pack has 6 templates; this page shows 160 of them. Sign up to customize the full packs, or browse the industries to see every template name in each pack.